Discrepancy between P&L Standard and P&L Detailed reports

Hey, @tanithtaylor. 

This sounds like you need to run a Verify and Rebuild on your QuickBooks Desktop for Mac account. Don't worry. It's a very simple and easy to use tool. Here's how:

Verify Data

1. Go to the File menu and pick Utilities. 
2. Press Verify Data. 
3. Hit OK to close all windows. 

Rebuild Data

1. Go through steps 1-3 but press Rebuild Data instead of "Verify Data." 
2. Select OK when asked to make a back up of your company file. Note: Before using any tools, we recommend backing up your company file. 

               a. If you haven’t set up any backup preferences, QuickBooks will ask you to update them. Choose Backup Preferences and edit as needed, then pick OK. 

               b. Press Show in Finder to locate the backup or OK if you're done once the backup is finished. 

       3. When the rebuild is done, hit OK. 

This will do the trick! If you're still having issues, don't hesitate to let me know. I'm always here to lend a helping hand. Have a great day! 

Hi Candice

Thanks for your message. I've gone through and followed your instructions, with everything work as you described EXCEPT that the results of running the reports still shows the discrepancy.

Any extra thoughts? 

Good Afternoon, @tanithtaylor. 

Thanks for letting me know. It's my priority that you're able to get the support you need to resolve this discrepancy within these reports. To receive the best help and explanation of why this is occurring in your QuickBooks Desktop for Mac account, I suggest contacting our Customer Support Team. They'll have additional tools to look further into your account. You can go to this link https://quickbooks.intuit.com/desktop/mac/ and press the Chat Live Now button to get in touch with them. 

If you have any other questions, feel free to ask. Wishing you continued success!

Quickbooks, you sent me an email to see how my experience was, so here's your answer:

Despite the link provided by Candice above includes the word Mac, it apparently did not take me through to the Mac support team. After 45 minutes of trying to explain my problem, the CS rep checked that I was actually on a Mac and then had to forward me through to the actual Mac team. Following a 75 minute chat with the CS rep (including gaps in response time of up to 25 minutes at a go) they were able to direct me to an article about "Accrual vs Cash" settings for reports, and then abandoned the chat before seeing if it could actually resolve my problem. 

The article, supposedly written for the Mac version of QB contained a number of directions that did not line up with the actual names for buttons or menus, but in the end I was able to resolve the situation. 

Basically, despite my overall Preferences for QB reports being set to Cash, because the P&L Detail report contains a list it automatically defaults to Accrual. I had to run the report and THEN adjust it from Accrual to Cash in the specific report. 

Not at all intuitive, confusing directions, disappointing lack of guidance from obviously overworked CS staff (at one point my rep told me they were currently handling 10 other customers at the same time) - all of this led to a very unsatisfactory experience. 

Cheers
Dave

Dave,

Thank you for your reply here. Just saved me a TON of time. Much appreciated.

Jeff