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mac2it
Level 3

Do we need to enter a Vendor Credit Memo in QB or can we just enter the refund to Banking>Enter Credit Card Charges>Credit?

Paid a vendor in full with a CC then they issued a credit memo and they refunded to our CC. Do we need to enter the credit memo in QB for any reason, or can we just enter the refund to Banking>Enter Credit Card Charges>Credit ?

Solved
Best answer December 10, 2018

Best Answers
qbteachmt
Level 15

Do we need to enter a Vendor Credit Memo in QB or can we just enter the refund to Banking>Enter Credit Card Charges>Credit?

For Credit Card Charge and Credit, the data entry is the same as the Vendor bill and credit. Go directly to Credit Card Credit.

It is Banking Deposit of Refunds that is the issue, if you wanted more details.

View solution in original post

5 Comments 5
qbteachmt
Level 15

Do we need to enter a Vendor Credit Memo in QB or can we just enter the refund to Banking>Enter Credit Card Charges>Credit?

For Credit Card Charge and Credit, the data entry is the same as the Vendor bill and credit. Go directly to Credit Card Credit.

It is Banking Deposit of Refunds that is the issue, if you wanted more details.

View solution in original post

mac2it
Level 3

Do we need to enter a Vendor Credit Memo in QB or can we just enter the refund to Banking>Enter Credit Card Charges>Credit?

Thanks. We'll skip entering the credit memo that they issued us and just enter as CC credit.
qbteachmt
Level 15

Do we need to enter a Vendor Credit Memo in QB or can we just enter the refund to Banking>Enter Credit Card Charges>Credit?

You can enter the credit memo if you are not sure it is going to be refunded or not, anticipating its resolution later.

rgh9850-
Level 1

Do we need to enter a Vendor Credit Memo in QB or can we just enter the refund to Banking>Enter Credit Card Charges>Credit?

I need to give you a new credit card....why do u make things so hard.....a few weeks ago I spent 3 hours being moved from place to place to see why the update us sent would not work.....all someone had to tell me was restart the computer....

Ethel_A
QuickBooks Team

Do we need to enter a Vendor Credit Memo in QB or can we just enter the refund to Banking>Enter Credit Card Charges>Credit?

Thank you for reaching out to us, rgh9850-.

 

I'll provide you the steps on how to add a new account in QuickBooks Desktop. 

 

Here's how:

 

  1. Go to the Lists menu, then select Chart of Accounts.
  2. Select the + icon, then complete the account details. You can add different accounts.
  3. Once you're done, select OK.

 

If it doesn't work, you need to return to your main browser and clear the cache. This helps refresh the system and you can work with a clean slate.

 

If you're still getting an error, it would be best to contact our support team

 

You can always reach out to me if you need anything else. I'm here for you. Have a good one.

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