Does anyone else know the status of getting these issues fixed on the self employed app? We can’t search for old invoices anymore, can’t make an invoice a pdf, and more.

We understand that the recent update to our app, which introduced a new invoicing platform, has caused some inconvenience for you. We sincerely apologize for any frustration this may have caused, @travispfeuffer.

Normally, you should be able to search for old invoices, modify and send them as a PDF. Given that you are having a hard time with this, we can proceed with troubleshooting steps to address this issue.

There are instances when your phone is full of commonly used page resources, which results in errors or odd behavior. We can uninstall and reinstall the app to resolve this issue.

In the meantime, you can log in to your QBSE account view all your past invoices, and manage your invoices through the web browser as a workaround.

Additionally, if you ever need to include sales tax on your invoices going forward, you can refer to this article for guidance: Manually tracking sales tax in QuickBooks Self-Employed.

Please let us know how we can help or if there are any specific questions or concerns you would like us to address. Your satisfaction is our top priority, and we are committed to ensuring that your experience with our app is as smooth and efficient as possible. 

Thank you but there is no Help & Feedback option with the Self Employed version so unfortunately this does not help. Thanks for trying though. 

I understand the urgency of getting this issue resolved, as this caused an inconvenience and interruptions to your work, travispfeuffer.

Yes, you're right. The QuickBooks Self-Employed (QBSE) application does not have a Help & Feedback option. My colleague has already revised her previous response accordingly. To fix this, it is recommended to uninstall and then reinstall the QBSE application.

If the issue persists, I suggest accessing your account via a web browser and checking if the old invoices are visible. If they are not, let's attempt accessing your account through an incognito window to eliminate the possibility of a webpage-related problem.

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue.

Let me know if you have follow-up questions or concerns with invoices. I'm here to assist you and ensure your experience with our app is smooth and hassle-free. Take care and stay safe.