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dlcovington
Level 1

Does anyone know why the line items on my invoice (calculated daily pay) don’t add up to the total on the invoice? QBSE is the one doing the calculations.

 
2 Comments 2
dlcovington
Level 1

Does anyone know why the line items on my invoice (calculated daily pay) don’t add up to the total on the invoice? QBSE is the one doing the calculations.

352EC7C4-D0B0-4CE3-95A6-58EDCC300372.jpeg
I am getting this error message and then I am unable to save my draft.  

 

Catherine_B
QuickBooks Team

Does anyone know why the line items on my invoice (calculated daily pay) don’t add up to the total on the invoice? QBSE is the one doing the calculations.

I can help you create an invoice correctly summing up the total pay, dlcovington.

 

Have you tried creating an invoice through a browser aside from the app, and you get the same error? We can refresh both the app and browser to see if the unexpected behaviors are caused by stored cache files. 

 

For the app, you can refresh the system by uninstalling and reinstalling it. Don't worry all the data will still be as is. In a browser, we can remove the cache files starting off by creating an invoice with the correct amounts through a private browser. You can use these keyboard shortcuts below: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to record and save an invoice without the error, you can switch back to the main browser and clear the cache. Stored cache files within your regular browser can cause frequently visited sites such as QuickBooks not to work well. If you get the same thing, you can use other supported browsers. 

 

You can use these references for more details about invoicing in QuickBooks Self-Employed:

Keep me posted on how this works. I'll be more glad to help you through it. You take care and have a great day!

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