Does QB online Products & Services (Beta) is having issues? I been trying to add products for few days already. Can't add product" check your connection and trying later

Hi there, Amexasupplies. We appreciate you for raising your concern here. Upon reading your concern about not being able to add products to your QBO account for days, we see that this has become challenging on your end. Right now, allow us to share insights and help you fix this.

Please know that connection speed matters in QBO. It is built and tested with the latest browsers and operating systems in mind. Older systems generally don't receive regular browser updates, which can negatively impact the performance of your QBO account. One example is the issue you have right now. 

The first step in fixing this is to check our internet speed by running the Google Speed Test to examine its level of connection.

For reference, you can read this article: Why is my QuickBooks Online slow?

After that, let's open your account to a private browser, except for Incognito mode. Intuit doesn't recommend Incognito since this mode can slow down the performance of the system with each new session/visit to the site causing all site elements to be fetched again. 

Below are the lists of shortcut keys you can use to access the recommended private browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

Check out this article for more details: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

Once done, log in to your account, then go to Products and Services, and add your product. If this works, clear the cache of your regular browser to eliminate piled-up data.

Moreover, you can also contact QBO Support if the issue persists.

If you want to organize your products and services to categorize them whenever you run a report, you can read this article: Group products and services into different categories in QuickBooks Online.

We're thankful to have you here. If you have questions, never hesitate to come back. We'll be happy to provide help. Take care, and have a good day!

Hi Bryan,

Thanks for the reply. 

I have done what you suggested but it didn't work. My internet speed shows as "very fast".  Also when I try to add the product the sales tax field doesn't show.  I do not know what else I can do.

Thanks,

Erika

Hi Bryan,

Thanks for your reply. 

I have done what you suggested but it didn't work. My internet speed shows as "very fast"

Also, when I was trying to add a product, the sales tax field doesn't show up. I do not what else I can do. 

I think the best thing to do is to call QBO support team. 

Thanks,

Erika