Hi there, brenda. Thank you for sharing your concern here.
Did you get the error message after you clicked Next on Step 2 of preparing 1099s? If so, our engineers are currently working on a fix to resolve this issue. I'd suggest contacting our QuickBooks Online Payroll Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.
Here's how to speak with one of our experts from QuickBooks Online Payroll Support:
1. Sign into your QuickBooks Online company. Select Help (?).
2. Choose either tab: Assistant or Talk to a Human.
3. Search or click Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online:
Your patience on the matter is well appreciated. If you have further questions about your 1099s, drop a comment below, and I will answer them in any possible way. Have a good one.
