I’m here to help ensure both of you get the support you need, @dtmjkolt @nsehnert.
I understand how precious time is for you. I also appreciate the effort trying to reach out to our support team. Currently, we’re receiving high call and chat volume. Thus, we sometimes have an extended wait time to accommodate all our customers effectively.
You may consider contacting them once more until our representative gets available. Here are the steps to do it:
- Select the Help menu.
- In the Assistant window, enter Talk to a human.
- Enter your brief concern in the field.
- Type in/click I still need a human until you see the Get help from a human option.
- Choose a way to connect with our support.
On the other hand, the Community Team is here to help you out. Any additional information or screenshot you can attach is very appreciated. This will help ensure we provide the most accurate resolution.
You might want to read this reference on how to perform a year-end clean-up on your accounting books. This provides insights to help you hit all the essential points and confidently close out your books.
Let me know how it goes. You can select the Reply button below, and I’ll get back to you as soon as I can. Always take care!
