Duplicate transaction from a closed period that needs to be fixed

Hello @0ddmanrush,

Welcome to the Community. I appreciate the screenshot and detailed information about the customer refund from a closed year. I'm here to assist you in fixing the issue in QuickBooks Desktop.

I recommend reviewing the check from your register to identify if the details are correct. You can make changes to your transactions in a closed period.

You'll need to enter the closing date password to access the information and make corrections. QuickBooks allows you to enter transactions that affect the balance of the closed fiscal year. Still, it either tells you it isn't recommended or asks for the closing date password if you set up one.

When providing a refund,  you can issue it in cash or a check. I have a link here you can check out for more details about how to apply it to a customer payment: Give your customer a credit or refund in QuickBooks Desktop for Windows.

Additionally, there are times you encounter beginning balance issues when reconciling accounts. I've attached an article you can visit for more information about how to fix the problem in QuickBooks: Fix beginning balance issues in QuickBooks Desktop.

Let us know if the problem remains unresolved, or if you need further assistance resolving your books. I'm always ready to lend a hand. Take care.

Hello. Unfortunately, I cannot open the closed year as any change to the transaction in question will affect the Accounts Receivable account. 

I need to make the necessary adjustment to clear this without doing so.

Hi there, @0ddmanrush.

The recent agent stated that you'd need to enter the closing date password to open the closed-year period. However, in your case, you cannot open it, for it can affect your Accounts Receivable accounts.

To make adjustments without opening the closed-year period, you can perform the adjustments in Journal entries. This will help you make edits without affecting Accounts Receivable. Moreover, I recommend consulting with your accountant for further guidance on doing this to ensure the accuracy of the book.
 

After doing so, you might want to get a better understanding of your business's financial standing. You can read through this article: Track your cash flow in QuickBooks Desktop.

Feel free to reply to this post if you have more concerns about adjusting the closed-year period. We'll be fully committed to assisting you. Take care.