Duplicate transactions keep showing up in my clients bank register after I delete them

I recognize how frustrating it can be when duplicate transactions keep displaying after deleting them, Mickey.

Since the deleted transactions keep showing up in your client's register, you can use the Audit log to check if someone added them on purpose.

The program documents all account activity, such as user sign-ins, changes to settings, edits to customers, vendors, employees, and payroll submissions.

Here are the steps to review their account's history:

1. Go to the Gear icon and select Audit Log.
2. Click Filter.
3. Use the fields on the panel to choose the appropriate User, Date, or Events to narrow the results.
4. Select Apply when done.

You can see this reference to learn more about tracking certain actions and recognizing changes made automatically by the program: Use the audit log in QuickBooks Online.

If no one from their team manages the said entries, you can perform some troubleshooting steps to rectify the issue.

You can start by opening your QuickBooks account in a private or incognito window. This can help determine if the issue is specific to your current browser. Please know that online platforms like QBO rely on the browser's cache to operate efficiently. When this becomes corrupted, it can cause the platform to malfunction and exhibit unexpected behaviors.

Check out the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, visit your client's register. If you don’t see duplicate transactions, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.

I'm adding this article to ensure everything matches your financial statements: Learn the reconcile workflow in QuickBooks. It contains several fixes and ways to modify or correct completed reconciliation.

You can get back to this page anytime if you have additional concerns or questions about handling your customer records. I’ll be here to assist you always.

Hi Madelyn,

Thank you for your reply. I checked the audit log and it didn't really tell me much. It looks like the bank feed keeps pulling these transactions in even after I delete them. They are not showing as needing to be reviewed, they are just duplicates in the register. I tried the incognito window but it didn't hange anything. Not sure what I need to do but i need it corrected quickly so I can do the tax return. Thank you.

We appreciate you getting back here in the thread, Mikey.

Before anything else, we'd like to take this opportunity to thank you for performing the steps provided by our colleague. Since the issue persists, we'll point you to our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of this matter. We'll input the steps to get you going:

1. Sign in to your QuickBooks Online account.
2. Go to Help (?).
3. Select Contact Us, and give us a short description of your concern.
4. Select Continue.
5. Select your preferred way to connect.

• Chat with us
• Have us call you

Feel free to visit this page for more information:  Contact QuickBooks Online Accountant and ProAdvisor Support.

In addition, we've got these articles to help you manage clients, and projects inside QuickBooks Online Accountant (QBOA):

• Manage clients in QuickBooks Online Accountant.
• Manage and track your work with client requests, projects, and tasks.

You can always visit the Community space if you need assistance performing tasks or have additional QuickBooks-related concerns. We'll be here to help you anytime with sorting your queries. Stay safe, and have a good day!