Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
posted
Greetings,
How does this happen? I am trying to perform a statement of cash flow and noticed duplicate charges. My bank reconciliation performed for April was balanced & completed so I did not select two of the same charges.The duplicates below are for the same expense describe in both transactions however I know that the second choice should be the only one recorded. I also noticed duplicate transactions on my A/P & A/R Summary's. Thank you so much in advance!!
Hello there, @jlmar1411. I'm here to help you find out how your duplicate transactions happen in QuickBooks Online (QBO).
Before we start, can you verify the name of your bank or financial institution? I may find recorded and open investigations related to your case. Then, any additional details would be helpful so I can provide the exact resolution for this matter.
QuickBooks is reliant on the information shared with your bank. In case you noticed duplicate charges in the Banking menu's For Review tab, I would encourage you to reach out to your financial institution to verify why this happened. Then, exclude the duplicate ones. Here's how:
- Go to Bookkeeping, select Transactions, then select Banking.
- Select the tile for the account you want to review.
- Choose the For Review tab.
- Click the checkbox of the transactions to exclude.
- Select Exclude.
You can learn more details about excluding downloaded bank transactions here: Exclude a bank transaction you downloaded into QuickBooks Online.
Then, you may have added your bank transactions without matching them to the existing entries in your QBO account. This is why you've noticed duplicate transactions on your reports (A/P & A/R Summary). To fix this, you can double-click the duplicate transactions from the report's page and delete them from there. You can also visit your account's register to delete or void the duplicates, here's how:
- Go to Accounting and then select Chart of accounts.
- Look for the bank in question, then select View register.
- Click the duplicate transaction, then select Delete.
- Choose Yes to confirm. Repeat as necessary.
Once your transactions are downloaded, you'll have to review and match them to the existing entries in QuickBooks. This ensure your account is accurate and updated. Please see this article to learn more about this: Categorize online bank transactions in QuickBooks Online.
Also, I would encourage you to reconcile your accounts every month. This way, you can monitor your transactions and detect any possible errors accordingly. For the step-by-step guide, please check out this article: Reconcile an account in QuickBooks Online.
Please keep me posted if there's anything else you need or concerns about managing bank transactions in QBO. I'm always ready to help. Take care, @jlmar1411.
