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accounting_guy
Level 2

Edits in an invoice already paid for

Is it possible to change the name on the invoice for which payment has already been received? I have a customer who was mailed the invoice, paid for it, but they want a different name on the invoice, and they want the invoice reissued. How does one go about making the necessary changes?

Solved
Best answer December 08, 2021

Best Answers
AileneA
Moderator

Edits in an invoice already paid for

Hey there, accounting_guy. 

 

You can edit the invoice and change the customer name to the correct one. This won't affect the invoice and payment transactions since you'll only change the customer name. Here's how to do it:  

  1. Find and open the invoice transaction.
  2. In the Invoice window, modify the customer name.
  3. Click Save and close

 

Just in case you apply this payment to the wrong invoice, you can check out this article to learn how to fix it: How to fix a payment applied to the wrong customer invoice

 

You may consider checking this reference for your future task when you're ready to assess your business financials: Reconcile an account in QuickBooks Online.  

 

Stay in touch with me if there are other things you need to manage in QuickBooks. I'm always right here to help you. Stay safe!

View solution in original post

1 Comment 1
AileneA
Moderator

Edits in an invoice already paid for

Hey there, accounting_guy. 

 

You can edit the invoice and change the customer name to the correct one. This won't affect the invoice and payment transactions since you'll only change the customer name. Here's how to do it:  

  1. Find and open the invoice transaction.
  2. In the Invoice window, modify the customer name.
  3. Click Save and close

 

Just in case you apply this payment to the wrong invoice, you can check out this article to learn how to fix it: How to fix a payment applied to the wrong customer invoice

 

You may consider checking this reference for your future task when you're ready to assess your business financials: Reconcile an account in QuickBooks Online.  

 

Stay in touch with me if there are other things you need to manage in QuickBooks. I'm always right here to help you. Stay safe!

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