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bbray-vantagehea
Level 1

Emailed customer invoice and when they click on link to review it shows a payment amount due of $49,999.99 but the invoice is for $ 72,823.71

 
3 Comments 3
JaeAnnC
QuickBooks Team

Emailed customer invoice and when they click on link to review it shows a payment amount due of $49,999.99 but the invoice is for $ 72,823.71

You've come to the right place for assistance, @bbray-vantagehea.

 

Let me share some insights about the amount limit when receiving payments using QuickBooks Payments.

 

Some QuickBooks Online (QBO) Payments users are restricted in how much they can receive online via credit card or ACH bank transfer in a rolling 30-day period. Customers won't be able to make online payments once you've reached the processing limit. 

 

In the meantime, you can send them another invoice for the remaining balance. 

 

Additionally, here's an article to find out how long it takes to process the payments you've received: Find out when QuickBooks Payments deposits customer payments.

 

Feel free to get back to us if you have additional questions about receiving payments through QuickBooks Payments. I'm always here to assist you whenever you need it. Stay safe!

bbray-vantagehea
Level 1

Emailed customer invoice and when they click on link to review it shows a payment amount due of $49,999.99 but the invoice is for $ 72,823.71

How can I increase this from $ 49,999.99 to $ 99,999.99? That was the limit at the previous company I worked for.

Kurt_M
Moderator

Emailed customer invoice and when they click on link to review it shows a payment amount due of $49,999.99 but the invoice is for $ 72,823.71

I appreciate you for getting back here in the thread. I'll point you in the right direction to help you increase limit for customer payments.

 

You'll want to contact our Customer Care Team. This way, they can help you receive your customer's payment for their invoices in full amount inside the program. I'll gladly write down the steps below to get you going.

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose Start a chat with a support expert.

 

For more details, you can visit this article: Contact Payments or Point of Sale Support.

 

In addition, if you want to create or modify your sales forms inside QBO. You can visit this page for further guidelines: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

It's always a pleasure to have you here in the Community space. You can mention my name in the comment section below if you have any additional QuickBooks-related inquiries. I'll be here, ready to help you out again. Stay safe, and have a good one!

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