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MMFgardener
Level 1

entered the incorrect amount for a customer's opening balance. How do I correct this?

A customer's opening balance was incorrect when i imported my list from desktop 2018 leaving him an over due of $.01. How do I correct this?
Solved
Best answer June 04, 2022

Best Answers
JenoP
Moderator

entered the incorrect amount for a customer's opening balance. How do I correct this?

Allow me to jump in and help you edit or remove the balance, MMFgardener.

 

You can create a journal entry to correct the opening balance. Here's how: 

 

  1. Click the + New button and select Journal entry
  2. On the first and second lines, select an account in the Account field. Depending on if you need to debit or credit the account, enter the amount in the correct columns. You might need to reach out to your accountant to provide additional advice in case you're not sure what accounts to use.
  3. Enter 0.01 in the Amount columns.
  4. Type in all the details required for the journal entry, then click Save.

 

journal entry.PNG

 

Let me share this article in case you want to read more details about this feature: Create a Journal Entry in QuickBooks Online.

 

Alternatively, you can also create a credit memo to remove outstanding balances. Go to this article if you want to go that route instead: Create and Apply Credit Memos or Delayed Credits in QuickBooks Online.

 

I also have more articles to add here for additional guidance when managing customer balances or journal entries in QBO: 

 


Never hesitate to join us back in the Community if you need anything else. We're always here to help. 

View solution in original post

1 Comment 1
JenoP
Moderator

entered the incorrect amount for a customer's opening balance. How do I correct this?

Allow me to jump in and help you edit or remove the balance, MMFgardener.

 

You can create a journal entry to correct the opening balance. Here's how: 

 

  1. Click the + New button and select Journal entry
  2. On the first and second lines, select an account in the Account field. Depending on if you need to debit or credit the account, enter the amount in the correct columns. You might need to reach out to your accountant to provide additional advice in case you're not sure what accounts to use.
  3. Enter 0.01 in the Amount columns.
  4. Type in all the details required for the journal entry, then click Save.

 

journal entry.PNG

 

Let me share this article in case you want to read more details about this feature: Create a Journal Entry in QuickBooks Online.

 

Alternatively, you can also create a credit memo to remove outstanding balances. Go to this article if you want to go that route instead: Create and Apply Credit Memos or Delayed Credits in QuickBooks Online.

 

I also have more articles to add here for additional guidance when managing customer balances or journal entries in QBO: 

 


Never hesitate to join us back in the Community if you need anything else. We're always here to help. 

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