Hi there, KathyBender09.
Let me help you get this resolved.
QuickBooks Online is an online platform that uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the platform's functionalities.
We can perform troubleshooting steps to fix it. We can start by accessing your QuickBooks Online account in a private or incognito window for testing.
These are the keyboard shortcuts to open a private window for browsers:
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
Once logged in, check if you can access your bank register without that error message. If that works, we can go back to your regular browsing window and clear is cache. This process will remove outdates internet files that can cause issues while using QuickBooks Online.
You may also use other supported browser that works perfectly with QuickBooks Online. If the issue still persists, I recommend contacting our Support Team to investigate further about the error message.
I wanna make sure I got you covered, feel free to post a reply below for follow up questions. Have a wonderful weekend!
