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Welcome to the Community, info52.
I'd be pleased to help you in handling a bounced payment in QuickBooks Online.
The best way in handling this situation is to enter a returned or a bounced check via the Write Check feature in QuickBooks Online.
Here's how to enter a returned check; Step 1:
For more recommended steps, check out this article: How to enter a returned or bounced check using Write Check.
Also, you may find this article helpful: https://quickbooks.intuit.com/community/Income-and-expenses/How-to-void-or-delete-an-invoice-or-othe....
I'm always here if you need anything else. Have a great day!