You need to click the Enable Editing in your Excel to ensure you can view the correct amounts, bjpcpa1.
When you export reports from QuickBooks Online to Excel and it opens in a Protected View, they may display only zeroes. Protected View is a security setting in Excel designed to safeguard your system from potentially harmful files by limiting functionality. To learn more, please visit this article: What is Protected View?
To view the correct data, click the Enable Editing button at the top of the Excel window to allow the data to display properly.
On the other hand, if you've already followed these steps and the issue persists, I recommend contacting our support team. They possess the necessary tools and expertise to examine your account and identify the cause of this issue in a secure environment. Additionally, they will be able to provide you with a prompt resolution to address this matter.
To contact them, here's how:
- Log in to your QuickBooks Online account.
- Go to the (?)Help button.
- You can utilize the QB Assistant by entering your question or topic or using the Search tab to input a keyword for your concern.
- After entering your question or issue, the Contact Us option will show.
- Then, click the Contact Us button and choose your preferred method to connect with us.
For users with Simple Start, Essentials, and Plus plans, our support team is available Monday to Friday, 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. If you have an Advanced subscription, you can access our support team 24/7.
Additionally, you can work with our QuickBooks Live Expert Assisted team for help in streamlining financial tasks that meet your business needs. Click the link for better financial management.
I'll include this article that you can bookmark if you need help personalizing and memorizing your reports: Customize reports.
Feel free to click the Reply button if you have any other concerns or questions about the managing reports. We'll be around to assist you.
