FedEx lost a sales package and gave me a check for the dispute, how do I register this?

Hello Dayana,

I'll help you record the lost sales package and get everything right.

First, we'll need to offset the amount of the lost sales package. To do this, we can open the existing invoice and record the same item as a negative amount. Here's how:

1. Open the existing invoice.
2. Make sure to select the item you've tried to send them.
3. On the other line item, select the same item and enter it as a negative amount.
4. Click Save and close.

Next, create an inventory adjustment.

1. Still, go to + New.
2. Select Inventory Qty Adjustment.
3. Enter the Adjustment Date.
4. In the Inventory adjustment account drop-down, select the appropriate account.
5. Select the products in the Product field. 
6. For each item, enter either a new quantity or a change in quantity.
7. Hit Save and close.

Once you receive the amount from FedEx, we can use the Bank deposit feature. +New> Bank Deposit. Make sure to select the appropriate account to track the check. For further instructions, visit this article: Record and make bank deposits in QuickBooks Online.

Also, I highly recommend consulting your accountant for other ways of handling this. They can ensure everything will remain accurate. Your accountant will share specific instructions on how to keep your data accurate during the process. 

For more tips and guides while managing your inventory items, we can check this link: Manage your inventory, products and services in QuickBooks.

If you need anything else about recording any transactions and inventory items in QuickBooks, please don't hesitate to post them. I'm here to help you in any way that I can.