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Join nowHello,
I have already talked to support but for some reason, they cannot help me and I am not sure how to ask the correct question of where to check what is wrong in our system.
We do assess monthly finance charges. We put in the assessment date so that the system does calculate the finance charges and that works. But if I change the assessment date, the calculation should change and this always worked, but now it does not work anymore. Right now it looks to me, that system only takes the date of today to calculate the charges but it does not calculate anymore a past or future date. Quickbooks has checked my file but it is fine, they have uninstalled and reinstalled my quickbooks and it still does not work. We have opened a sample company and it does work there. I need to know where I can look in our system, what does not work anymore or what suddenly might work different. This is pretty confusing to me. Thank you for all ideas you might have.
It's good to see you here, @Rita02.
We appreciate your effort in contacting our Care Team to seek help as to why your finance charge isn't calculating when you change the date. Let me help you fix this.
Since the sample file is working this, might be a data issue with your file. With this, let's verify and rebuild your data to both QuickBooks Desktop (QBDT) and your Point of Sale (POS).
First, verify your company data. Here's how:
Next is to rebuild your company file:
For additional info, you can read this article: Verify and Rebuild Data in QuickBooks Desktop.
Once done, try to bring your data again from POS to QBDT.
Additionally, if you want to assess finance charges in QBDT, you can read this article: Assess finance charges.
Feel free to reply to this post for additional questions about the finance charge. I'll be willing to lend a hand. Have a good one.
hello,
Thank you for your quick reply. All the above was done by the Support team but did not change it.
I just went ahead and uploaded a portable file from 2022 again to see, if at that time everything was still fine, but it does show the same mistake. Not sure, if that happens, because when uploading an old file, the system automatically is updating to 2023. So the only thing working is the date of today, to assess finance charges but neither past nor future dates. Very desperate trying to find a solution.
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