Financial Records Destroyed

Hi there, @S-22Bella.

I understand it's vital to ensure your company's financial record is accurate. I'm happy to provide some insights that'll guide your way in correcting your data.

Can you share which part of your data that needs fixing? If your QuickBooks bank balance doesn't match your actual bank balance, I'd suggest reconciling your account starting from the very first month. Then, go month by month until you reach the most recent statement. Often, they do not match because the actual account is constantly being updated, and there may be new transactions that are not yet on your record. 

Here's how to start reconciling:

1. Go to the Banking menu, then Reconcile.
   
2. In the Account field, select the bank or credit card account you want to reconcile.
3. The statement date is automatically filled in. Usually, it's 30 or 31 days after the statement date of the previous reconciliation. Change it as needed to match your bank statement.
4. QuickBooks also automatically enters the beginning balance. It uses the ending balance from your last reconciliation to get this number.
5. Enter the ending balance based on your bank statement.
6. Enter the service charge and interest earned based on your bank statement. Don't enter charges you've already entered in QuickBooks.
7. Review the fields. If the info is correct, select Continue or OK.

Then, compare the list of transactions on your bank statement with what's in QuickBooks. For the detailed steps, refer to this article and proceed to Step 4: Reconcile an Account in QuickBooks Desktop.

Additionally, if you have issues with your balance sheet, we have an informative guide to resolve them. This can be tricky. I recommend asking your bookkeeper or accountant for help before you continue. You may find an accountant from our ProAdvisor website if you don't have one. Here's the article: Fix a Balance Sheet that's out of balance.

Please update me on the outcome after following these steps. It's our priority to ensure your success. We'll be right here if you need further assistance correcting your file. 

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Thanks for sharing but it goes way beyond bank reconciliation. There is no true record of what is owed the company because either invoices are missing or those that are present show a zero balance yet are unpaid. Payroll was just estimated with some people paid and others not but no record to reflect correct withholding of those who were, and the list goes on. I just thought it would be best to stop compounding the issue by adding more data to a complicated mess that needs repairing. Have a new file operating as current and then when the accounts are sorted in the old one make the proper adjustments to the new company file. 

Thank you for getting back to us, @S-22Bella.

It isn't the kind of experience I'd like you to have. I'm here to make sure you get pointed in the right direction.

Yes, you can create a new company file to clear everything. Nevertheless, I recommend contacting our Customer Care Team during their available hours to ensure your concern gets prioritized. This way, they can access and check your account in a secure environment and help you fix your current company file.

1. Open QuickBooks.
2. Select QuickBooks Desktop Help by going to Help.
3. Choose Contact Us.
4. Enter a brief explanation of your problem, click Let's talk, and then select a method of connection.

Once everything is up and running, you can run and customize reports in QuickBooks Desktop.

Don't hesitate to post again if you have additional queries about your company file. I'm always here to help. Have a great day.