Hello, gapaz2019.
I appreciate you for sharing your concern in the Community.
When you create an invoice, it means you’re creating Unpaid Sales. If the payment is not receive yet, the invoice should be showed up in (Account Receivable). However, once the payment received and will be cleared, it will be recorded as an Income.
In the meantime, I have a couple of suggestions to help you show the invoice as AR. Let's open your account in an incognito or private browser. This mode will not save your browsing history and will help isolate any web issues.
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P.
Then access the invoice to verify if its already showed in AR. Once everything is ok, go back to the regular browser and clear the cache. This removes the existing cache data that's causing the issue.
Close any browser instances afterwards to complete the process.
Alternatively, we can use another supported browser.
For future reference, you can also check out this article to learn more about the accounting methods in QuickBooks: Choose between cash and accrual accounting methods in reports.
You can always count on the Community Team if you need additional assistance in completing your tasks with QuickBooks. Stay safe and have a great rest of the day.
