Hello there, @orders25.
I'd be honored to help you with your QuickBooks issue. Could you, however, provide further information on this? Are you having trouble with technical matters? Any additional information will help us in providing the best possible solution to this problem.
Don't hesitate to continue posting in the Community. We're always here to guide you through. Stay safe!
Yesterday, 1/12/22 A tech support representative (Stefan) attempted to rip me off. I had an issue resetting my payroll pin, rather than sending me to payroll to rest the pin, he claimed my company file was corrupted and needed to be repaired. He offered me a three year subscription to a cloud solution for three years $2700. I already have a five year subscription for support but he refused to honor that, I kept refusing then he offered $999 for a one time fix. I refused and stated that any repair should be covered on my current service agreement he refused, that was the end of my call with him. I recalled customer care explained what happen and they hooked me up with payroll support, a great rep Leah fixed me up in 5 minutes. No file corruption, Stefan and his manager need to be disciplined for their attempted fraud. QuickBooks management should be ashamed with this type of behavior
This isn't the kind of experience we want you to have, @Gfthomas.
Please know that our support team never asks for a fee to fix issues in QuickBooks. I want to make sure you'll get assistance from our support team. Here's how:
You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Please also know that you can post your concern here in the Community. We're always around if you need any help. Have a good one, @Gfthomas.