I understand this was challenging for you, @Leanne. You have me on your back to solve this issue you encountered in your invoices and QuickBooks Self-Employed page.
First off, did you try to perform some possible troubleshooting steps to fix the issue? If not, we can use an incognito window and sign in to your account there. If this option works, we can clear the cache from your regular browser.
Here are the shortcuts to incognito browsers:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Firefox: press: Shift + CTRL + P
Furthermore, the cache can hamper and affect the functionality of QuickBooks and result in missing tabs and features, thus, clearing the cache to reduce issues that occur when using QuickBooks.
Additionally, you can also check this page for your guide with basics and overview in QuickBooks Self-Employed: Overview of QuickBooks Self-Employed.
I'm here to help with any further questions you may have about invoices and receiving payments or any other topic. Feel free to reach out whenever you need assistance. Take care!