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william-matson
Level 2

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

Here are the services that I see promoted the most often: accounts receivable factoring, checking accounts, time tracking.  I do not need these services and I would rather not have to continually click to minimize these ads.
9 Comments 9
Jovychris_A
Moderator

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

I get what you mean, @william-matson.

 

We don't want you to have this experience since the pop-up advertisement may slow you down in running your business. I recommend clicking the X or Nothanks option to stop pop-ups for the time being.

 

Another option is to turn on your browser's pop-up blocker. This stops pop-up windows from appearing. Here's how:

 

  1. Click the lock icon to the left of the address bar.
  2. Select Site settings (Google Chrome) or Permission for this site (Mozilla browser).
  3. Hover over the Pop-ups and redirects section, and select Block from the drop-down menu.

 

For Safari browser:

 

  1. Open your Safari browser.
  2. Click Safari, then Preferences
  3. Select Websites at the top
  4. Click Pop-up Windows on the left sidebar
  5. Then select Block in the pop-up menu for the website.

 

Depending on the browser you're using, you can also search online for more instructions on how to stop block pop-ups.

 

I also encourage you to send your feedback to our Product Development team. They can review your request and possibly add the capability to remove it in future updates.

 

I've also included this link to help you effectively manage your account for future reference: Learn about QuickBooks Online with how-to videos.

 

Please post again if there is anything else I can do to assist you. I'll be right here to provide you with answers.

william-matson
Level 2

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

I do wish the answer was that easy, Jovychris!  QBO plants these promotional announcements in the interface page, not in conventional pop-ups, and clicking "Hide" minimizes them only temporarily... the next time you log in they are presented to you again.

 

If QBO was not subscription-based, it would make sense to continually upsell.  But I assume that Intuit is not  losing money on those of us who don't want extra services.  I'm sure I that there must be a way to opt out of these daily ads.

ZackE
Moderator

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

Thanks for following up with the Community, william-matson.

 

I can certainly understand how an ability to turn off promotional advertisements permanently could be useful and have submitted a suggestion about it as of today.

 

You can also submit your own feature requests while signed in.

 

Here's how:

  1. Use the Gear () icon, then go to Feedback.
  2. Enter your suggestion(s) in the Have feedback? window.
  3. If necessary, attach a file with your Camera () icon.
  4. Select Next.

 

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

 

As a workaround, you can use the X or No, thanks options mentioned in Jovychris_A's post to temporarily hide promotional advertisements.

 

I'll be here to help if there's any questions. Have an awesome day!

TSOSNJ
Level 3

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

Why does QB only show QB Online help?!

I continually select QB Desktop and search results are only for QB Online!!

Why!?

 

How do I stop these pop ups in QB Desktop???!!!

Maybelle_S
QuickBooks Team

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

I can help disable the pop-up message in QuickBooks Desktop (QBDT), @TSOSNJ.

 

The pop-up notifications are designed to suggest and guide you on how to improve your QuickBooks experience. I understand that the ads may affect your navigation. We can disable this in the Preferences.

 

Here's how:

 

  1. Go to the Edit menu, and select Preferences.
  2. Click General in the left column.
  3. Check the box next to Turn off pop-up messages for products and services.
  4. Hit OK.

 

Also, you can browse these articles to learn the improved features of your upgraded system: What's new in QuickBooks Desktop 2023.

 

Keep me posted if you have follow-up questions about turning off pop-ups in QuickBooks. I'll be right here to help you.

Monica1223
Level 1

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

@Maybelle_S is this same or similar disabling functionality available for QBO? 

The QBO pop-up messages for new products and services are excessive.  

SirielJeaB
QuickBooks Team

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

Hello there, @Monica1223. Thank you for joining the Community topic. It is my goal to enlighten you about the QuickBooks Online pop up notifications.

 

The QuickBooks Desktop disabling functionality of pop up messages is not the same as QuickBooks Online. These commercials are intended to advise and propose ways to improve your QBO experience. We are currently unable to completely block the ads from displaying. You may, however, select the X or No, thanks to buttons to prevent pop-ups will keep from showing up again.

 

For further details and assistance in using QuickBooks in the future, explore the sections of this resource listed below: Learn about QuickBooks Online with how-to videos.

 

Please get back to us if you need further assistance with running reports or any QuickBooks-related concerns. We'll be pleased to provide a helping hand. Have a wonderful day ahead!

william-matson
Level 2

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

True, this is a very good way to prevent pop-ups or marketing messages from bothering you for the rest of the day.

 

However, they will be back tomorrow!

Pritts 08
Level 1

Has anyone found a way to prevent the same marketing/sales messages from popping up in the QBO interface over and over? I am not interested in these services.

THIS IS TIME CONSUMING.....KINDLY TAKE OFF YOUR "ENJOY 50% OFF FOR THE NEXT  3 MONTHS"

I KNOW YOU CAN. ... IT IS VERY FURSTRATING- MAKES LIFE HARD....

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