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Level 1

Has anyone had an issue of invalid customers being added to your QBO? The audit log shows I added the random customers but I did not. I reset my PW each time this occurs.

The added customers are always individuals, not companies. I have no idea who the individuals are. They appear in QBO with no other info besides a name. I deactivate the customers immediately and reset my password every time this happens.
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Level 7

Has anyone had an issue of invalid customers being added to your QBO? The audit log shows I added the random customers but I did not. I reset my PW each time this occurs.

I had that happen with a vendor/invoice, instead of a customer.  It all of a sudden showed an amount due, from 8 years ago.  When I checked the audit log, it showed that I was the one that added it, when in fact, I didn't. 

We don't even acknowledge invoices or vendors that old, because we only have to keep records for 7 years. 

 

Never did figure out what happened, or HOW it happened. 

 

 

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QuickBooks Team

Has anyone had an issue of invalid customers being added to your QBO? The audit log shows I added the random customers but I did not. I reset my PW each time this occurs.

Thanks for posting to the Community, @lquinata1, and hi, @Just_me.

 

Let's review your QuickBooks Online account by checking the Audit log mentioned by our fellow QuickBooks Online backer. A user may have added a few customers to your account.

 

Here's how:

  1. Sign in to QBO.
  2. Click the Gear icon on the top right and then select Audit log.
  3. Tap the Filter button.
  4. Set User: All Users, date range, and tick Show all events.
  5. Click Apply.

 

If you're experiencing the same scenario with @Just_me, I encourage you to reach our Customer Care Support team. From there, they have tools to pull up your account in a secure place and able to investigate it further out from this public forum.

 

You can follow these steps below to contact them:

  1. Go to Help on the upper right.
  2. Click Contact Us.
  3. Then enter a brief description of your concern and hit Let's talk.
  4. Choose to Start a chat or Get a callback.

 

For reference, you can check this video article to see other tips on how you can filter the Audit log to search for transactions and review user logins: Use the audit log in QuickBooks Online.

 

Feel free to place a comment if you have additional questions. I'll get back to you anytime. Take care!

Highlighted
Level 7

Has anyone had an issue of invalid customers being added to your QBO? The audit log shows I added the random customers but I did not. I reset my PW each time this occurs.

@Jovychris_A  Thanks, but we BOTH already said we checked the audit log.  

I guess the only thing left to do is lose our minds, trying to get someone to either call us back or even understand the issue... ((Insert eyroll here))  

No one with Intuit will call me back, let alone understand the issue.  It was easier to just delete what needed to be deleted, change my password, and move on.  

 

Highlighted
QuickBooks Team

Has anyone had an issue of invalid customers being added to your QBO? The audit log shows I added the random customers but I did not. I reset my PW each time this occurs.

Hello, @Just_me.

 

I would also wonder if transactions are showing up in my account that I didn't happen to add. I want to ensure the uncertainty gets resolves today.

 

You can remove those unwanted entries if they're not affecting any of your records by deleting them. In your case, you can open the bill, then tap Delete from the More menu.

 

On the other hand, you can set a scheduled callback if you wish to get a live representative to check and review the history of the vendor invoice securely. 

 

To contact support:

  1. Open your QuickBooks Online account.
  2. Tap on the Contact Us button from the Help menu.
  3. Type "Need help in reviewing historical transaction" (or a short description of your concern) in the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select either Start messaging or Get a call button.

To connect with them at your most convenient time, you can check out for the support hours from this link.

 

If you need related resources while working with QuickBooks in the future, you can as well open the topics from our help articles.

 

I'm more than happy to help if there's anything else you need assistance with. Please feel free to post again or add a comment below. Thanks for coming, wishing you and your business all the best!

Highlighted
Level 7

Has anyone had an issue of invalid customers being added to your QBO? The audit log shows I added the random customers but I did not. I reset my PW each time this occurs.

((SHM))  I ALREADY TOLD YOU that I have requested help. Then when I didn't get it, decided that since I don't need it, just deleted it.  

 

I wasn't aksing for YOUR help, or anyone elses.  I was stating that I have had it happen and deleted it.  That way, the person that started this thread won't feel alone and that if necessary, can just delete what was added.  

 

STOP replying to me.  It's unsolicited "help".  

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