Help with item rate change not initiated by me

I appreciate your diligence in managing your financial data accurately, britts2024. I’m here to help you pinpoint the discrepancies in item rates within your QuickBooks Online (QBO) account and ensure everything is set up correctly.

Discrepancies in item rates can arise from various factors, such as differing amounts entered on the invoice. Let’s review the audit log to verify that the items are listed at the correct rate. If we find any inconsistencies, we can make the necessary adjustments.

Additionally, price rules may also affect item rates. If you have set up price rules, they can automatically adjust the rates of your products and services based on specific criteria. Therefore, let’s confirm that no active rules are affecting your pricing.

When everything is all set, you'll want to check these articles for future reference. These can guide you on how to personalize your reports to show the data you need and handle your inventories flawlessly: 

• Customize reports in QuickBooks Online
• Set up and track your inventory in QuickBooks Online

Should you require further clarification regarding item rates in QBO, or if you encounter any challenges, please don't hesitate to tag me in your response. I'm always here to help.

The price rules are turned off, and I have never set any price rules. In the audit log you can seen where I set the starting value (several times) to $14. 

The price rules are turned off, and I have never set any price rules or turned them on. In the audit log you can seen where I set the starting value (several times) to $14. 

Thank you for returning to this discussion, @britts2024, and for providing more details about your concern. Let's take a closer look at this issue together. You can also check the invoice audit log to ensure the item prices align with your set values. I'm here to assist you every step of the way.

I appreciate you for sharing the screenshot, which shows the audit log from when you created the item. It will be also helpful to check the audit log for your invoice to see if the item rate is also $14. Note that you can adjust the item prices on invoices manually, even after they've been set initially. If the rate is indeed $14, I recommend performing a basic troubleshooting steps. Please be aware that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If it's now working, check out this article for a step-by-step process to clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online. Alternatively, you can switch to other supported browsers.

However, if you confirm that the item price on the invoice is $20, I recommend editing the invoice to adjust the price to $14. You can do this by clicking the History of this transaction. 

See attached photo as a reference:

Furthermore, once the invoices are paid, you can now record it in your QBO. As a guide, see this article: Record invoice payments in QuickBooks Online.

If you have more questions about managing your products and services or any QuickBooks-related concerns, please don't hesitate to reach out. The Community is always here to support you and ensure your success.