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Join nowI am having a problem with statement writer. I am getting this message: Downloading file:///C:/Program Files (x86)/Intuit/Statement Writer 2018/Microsoft.Office.Interop.Word.dll did not succeed
Can anyone help me with this?
Hi there, @Victoria19.
Thanks for providing the specific error message you're getting with QuickBooks Statement Writer (QSW). I'm here to help you fix it, so you can get back to business.
There are a few steps you need to follow to get past this specific error. I suggest you start the troubleshooting by creating a new report in QSW.
If the report opens, your existing file might be damaged. To resolve it, you can just recreate the report.
However, in case the report doesn't open, follow some solutions below.
First, make sure to download QuickBooks latest release to improve the program's functionality and fix known issues.
Here's how:
For more information, just refer to this article about updating QuickBooks to the latest release: https://community.intuit.com/articles/1769196.
Also, download the latest version of QSW:
If the issue persists, please follow solution 3-9 detailed in this article: https://quickbooks.intuit.com/community/Reports-and-accounting/Fix-problems-with-Statement-Writer/m-....
This information should help you rid the error message when using the QSW. Let me know how things go and if you have other questions about QuickBooks. I'll be happy to answer. Have a great week ahead!
Thank you. I have already done all of that and no luck.
Thanks for the quick response @Victoria19.
I can provide information to continuing resolving your issue with QSW.
Since the above resolutions don't fix the error, I suggest reaching out to our QuickBooks Desktop Care Team to further investigate on this matter. They have additional tools to do a remote session and drill down to the possible cause of this error.
Here's how to contact support:
Please know that we value your patience while dealing with this concern. Let me know how things go after speaking with our phone support. I'll be on the lookout for your reply and to further assisting you if you have other questions. Wishing you and your business continued success.
I have already spent about two hours with tech support yesterday and they didn't get me as far as I got on my own.
I appreciate your responses, but I am looking for someone who can specifically address this error message.
Thank you,
Victoria
Hello there, @Victoria19.
I understand it can get frustrating to have your issues at repeated occurrence. With the error prompt you’ve receive, let’s isolate the cause of the error whether it is the QSW installation or the QSW file itself.
Refresh QSW’s access permission
Run the QuickBooks Statement Writer Diagnostics
Review the .log file
Add the following:
[Log]
Level=verbose
UnlimitedSize=Y
[Parser]
DumpRequestData=Y
SdkAccelerator=N
Note: This step turns on logging and may affect performance the longer it is enabled.
If the error persists, I’d I’d recommend reaching out to Technical Support Team. A specialist will be able to look up your account securely and further assist you via remote access.
Here’s how to contact us:
Let me know how it works on your end. I’m always here to help you with managing your QuickBooks Statement Writer. Have a great day!
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