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"I used credit card credit but it did not reduce the credit card balance."
That always reduces the card balance, unless you put the card account on the Expense tab of this entry = referencing the account already getting the credit. Your entry for the Credit should post as Income. The credit card account already is the Top part of this Credit.
"when I reconcile the statements the month reward shows."
Of course it does. It is part of this month's activities.
"Should I be selecting that when i reconcile even if the reward was not redeemed?"
If it wasn't redeemed, you don't enter it yet. You don't enter what you Earned. You enter what you Used against your balance due.
I use QB Desktop. I can't follow the directions "menu plus>vendors>credit card credit." Please clarify these keystrokes. Thank you.
Your Desktop program has Menus = Words at the top.
Banking menu > Enter Credit Card Charge is right here. There is a radio button on it to change it to a Credit (return) entry.
Problem for me is that, when I go to pay bills, I'm still showing an outstanding amount owed with no credit available to apply. So, while my books all balance, when I go to pay bills this shows as an unpaid bill. How can I clear that??
Hello there, @speritz.
I'm here to help share a few steps so you'll be able to apply the existing credit/s in paying your bill/s.
For me to give you the right amount of information, may I know what version of QuickBooks are you using? Is it QuickBooks Online (QBO), or QuickBooks Desktop (QBDT)?
If you're using QBO, may I know how did you enter the credit from your vendor? If you've recorded a Credit Card Credit, it won't be applied to your open bill. The credit card credit is a payment to your liability to a credit card account.
If your wish to apply the credit in paying your bill, I suggest creating a Vendor Credit, select an item to where the vendor credit comes from. To create a vendor credit:
Once completed, apply the vendor credit to your open bill.
You can see attached screenshots for additional reference.
This should help you apply the credit to your bill. In case you have any other QuickBooks concerns in the future, you may check help articles: Help articles for QBO.
As always don't hesitate to add a post/comment below if you have any other questions about vendor credit, I'll be always here to help you. Have a great day ahead!
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