Making it inactive will deactivate the account, @devonne-kahunain.
You can find this option when you click the Triangle button from the Action column of your Chart of accounts.
Let me show you how:
For reference, feel free to check this article: Make an account inactive on your chart of accounts in QuickBooks Online. This covers details before making an account inactive and making it active again.
In addition, I'd like you to check this resource to know more about what accounts that can't be deactivated: Manage default and special accounts in your QuickBooks Online chart of accounts.
Please tag me in your comment (@Jovychris_A) if you need more assistance about deactivating an account. I'm always here to back you up. Have a good one.
Thanks for sharing more details, @devonne-kahunain.
I've checked that this is considered one of the default accounts in the system that can't be deleted or merged:
If this account shows in your reports, it would be best to consult your accountant before removing it in your reports, especially when you're using an accounting method (Cash or Accrual basis) for your business to make sure your books are accurate.
For your reference, read through these help articles to learn more:
Additionally, you can check this video to clean up the Unapplied Cash Bill Payment Expense in QuickBooks Online.
Let me know if you have other concerns with deactivating accounts in QuickBooks Online. I'm always around to lend a hand. Take care.
I can see the urgency of getting your issue about deactivating the Unapplied Cash Bill Paym't Expense account from your chart of accounts resolved, @devonne-kahunain. With this, let me route you to the best support who can investigate this matter accordingly and provide the appropriate details you deserve.
In Intuit, our top priority is the security of your account details. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Customer Care team. They have the tools to investigate why you're unable to inactivate the said account and guide you with a fix. To do this, here's how:
Also, to learn more about the Unapplied Cash Bill Payment Expense account and how you can handle it when you run a Profit and Loss report in QBO, I'd recommend checking out these articles:
Please don't hesitate to leave a comment below if there's anything else you need about inactivating an account in QBO. I'm always here to help. Take care, @devonne-kahunain.