How can i fix the settings for adding New Class on Quickbook?

Thank you for visiting the QuickBooks Community, finance2-evanige. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask for additional details on which part of QuickBooks is referring to settings? Or, did you encounter a specific error message while adding a New Class to the program? I appreciate any further details so I can present accurate information.

For now, I'm adding this article if you need help in managing your classes in QBO: Create and manage classes in QuickBooks Online.

Don't hesitate to click the Reply button below and add extra details about your concern, finance2-evanige. I'm always around to help.

Thank you for your Mail. I'm using Online QuickBooks Plus Advance. My class is malfunctioning. It doesn't show my already saved sub-class and it doesn't.  

Thanks for your Prompt response. I used Online QuickBooks Plus Advance and my Class is malfunctioning. I can't see my Previously saved Class while adding a New class.

Hello there, finance2.

I'll ensure you can see your previously saved class in QuickBooks Online (QBO). Let's perform some troubleshooting steps to get this fixed.

There are times when an increased number of stored cookies and caches might block you from accessing some features and data in your company file. Let's verify by logging into your QBO account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

 If it works, you can return to your regular browser and clear your browser's cache so the system can start fresh. Otherwise, you can use another supported browser.

Just in case you want to run reports by class in the future, you can check out this article for guidance: Create and manage classes in QuickBooks Online.

Tag me in the comment section if you have clarification about the process or any other QuickBooks-related concerns. I'll be around to provide further assistance.

Thank you for your prompt response. I have tried using a different browser but I'm still having the same issue. The challenge I'm having is that I can't select the main class as the main classes are not coming up when I go to Sub-class.

Could this be a server issue? I have also checked, and No settings were changed from our QuickBooks.

Hi there, @finance2-evanige.

I want to make sure this concern is taken care of. To begin with, you need to check the Class List to ensure that you have created the Main classes. This step will help us determine the root cause of the issue. If you have verified that there is a main class and you are still unable to view it, it could be due to limited access to view classes or make changes. Each user role has specific access rights, so it's possible that you need the necessary permission to view or modify classes.

If the issue persists, I recommend contacting our Customer Care Team for assistance and further investigation. Rest assured that our software engineers are actively working to find a resolution, and we will keep you informed via email.

Here's how to reach them: 

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human," then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

Please review the support hours to ensure you contact agents at your convenience.

Furthermore, if you want to learn how to add, delete, or restore a class, you can refer to this article:

Create and manage classes in QuickBooks Online.

Please keep in touch if you have more concerns about QuickBooks Online. I'll be here to assist you. Keep Safe!

Thank you Very much.  I have tried the options suggested but the Main class is still the same. will go ahead and contact customer service. I would appreciate it if you could help with Customer care direct contact because I have been redirected to wrongly in the past and haven't gotten the required assistance.

Thank you.

I appreciate you for trying out the options suggested by my colleagues above. However, it seems that the issue persists. So, let me guide you in the right direction for support.

Here's a step-by-step process on how to reach us:

1. In your QuickBooks Online company, click (?) Help.
2. Select the Search tab.
3. Click Contact Us.
4. Then, enter a brief description of your concern and select Continue.
5. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

For security reasons, we can't give out an exact number you can call for customer service. Just make sure to indicate the exact product in the message field to avoid getting misrouted.

Check out QBO's support hours in this article: QuickBooks Online Support.

Please leave a reply if you have further questions about reaching us. I want to make sure you get the right assistance.