Let me help you remove the paid stamp on your invoices.
QuickBooks will immediately tag an invoice as paid or partially paid once you enabled the settings to apply customer credits automatically. To get past this, we can check the invoices if there are credits applied to them. Let me guide you how to do that:
Open the invoice.
Click the payment link below the PaymentStatus.
Click the date when the payment is applied.
In the ReceivePayment window, click the ClearPayment button.
Click Save and close.
That should do it! If you'd like to disable the feature to apply credits, you can turn it off in the Accounts and Settings. Here's how:
Click the Gear icon.
Choose Accounts and Settings.
Click the Automation section.
Uncheck the box for Automatically apply credits.
Please feel free to let me know if you have any questions with the process, Karina. I'm here to back you up.