How can I remove the paid stamp from some invoices? They appear paid but I haven't receive any payment from them. I don't know what happen. Thank you!

karina · ‎November 14, 2018

Anonymous · ‎November 15, 2018

Good day, Karina,

Let me help you remove the paid stamp on your invoices.

QuickBooks will immediately tag an invoice as paid or partially paid once you enabled the settings to apply customer credits automatically. To get past this, we can check the invoices if there are credits applied to them. Let me guide you how to do that:

Open the invoice.
Click the payment link below the Payment Status.
Click the date when the payment is applied.
In the Receive Payment window, click the Clear Payment button.
Click Save and close.

That should do it! If you'd like to disable the feature to apply credits, you can turn it off in the Accounts and Settings. Here's how:

Click the Gear icon.
Choose Accounts and Settings.
Click Advanced.
Click the Automation section.
Uncheck the box for Automatically apply credits.
Click Save.
Click Done.

Please feel free to let me know if you have any questions with the process, Karina. I'm here to back you up.

slz1 · ‎October 13, 2020

Where is the GEAR, where are Accounts and Settings? I need to remove the PAID from the Invoice and am stuck. So far QUICK BOOKS for Windows is a DISASTER. It does NOT print out the Packing List, clips. Does NOT email out Purchase Orders to my vendors.

The layout to change a template is tiny teeny. How can one work on something like so?

Invoices are relegated to a box without the possibility to view them in a list on a sidebar as the Mac version has it.

Whoever designed it should be fired. Period.

RenjolynC · ‎October 13, 2020

I'd like to help you out with your concern, slz1.

To clarify, are you logged in to QuickBooks Online using the browser? If you are, you can find the Gear > Account and settings in the upper right-hand corner of the page.

Here's a sample screenshot for a visual guide:

To send purchase orders, you can select Save and send from the drop-down menu next to Save. I've a sample screenshot for reference:

For printing the packing slips, you can read the articles below: Create and print a packing slip.

If you're using QuickBooks Desktop, you can un-apply a credit from an invoice by following the instructions in this article: Remove or unapply a credit from an invoice or bill.

Please let me know in the comments below, if you're referring to something else. I'll get back to you as soon as I can.

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How can I remove the paid stamp from some invoices? They appear paid but I haven't receive any payment from them. I don't know what happen. Thank you!