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Join nowThanks for reaching out to us, MarketingBiz12.
You can use the Audit log report to determine which customers received invoice reminders. This section contains a record of all activity in your QuickBooks Online account. I'll show you how.
Please include your email address in the Carbon Copy (CC) section. It guarantees you receive a copy of every invoice sent through QuickBooks Online.
Here's how:
Refer to this article for more details: Email a sales form or report to multiple email addresses.
You can also read this resource to learn how to automate sending invoice reminders: Send invoice reminders automatically or manually in QuickBooks Online.
After receiving payment for the invoices you sent, see the following article for instructions on recording this transaction: Record invoice payments in QuickBooks Online.
If you have any further questions, please leave them in the comments section. I'm always available to assist here in the Community.
My boss wants me to verify all of the invoice reminders that are set to automatically sent but I have searched for hours and cannot find anywhere that I can view them.
Thanks for joining the thread, @wiltine. I'm here to help.
Once the Primary admin's email address is in the Carbon Copy (CC) section in your Sales settings, you can verify if all the invoice reminders are sent via the Audit log report in QuickBooks Online (QBO). You can follow the steps provided by my colleague above.
However, if you can't find them, it may be that your user access has been set to Reports only user. For this, I suggest reaching out to your boss to request access to the audit log. Here's how to edit the user role:
When this is resolved, let me add this article about managing your QBO subscription: Manage billing, payment, and subscription info in QuickBooks Online.
You're always welcome in the Community should you have further updates on finding the invoice reminders. We're always here to assist. Take care.
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