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Hello there.
I'd be happy to explain how partial payments work in QuickBooks Online (QBO).
I can see your concern about disabling partial payments for invoices. Unfortunately, this feature is not available, and there is no way to prevent customers from making partial payments on the invoices they receive.
As a workaround, it is essential to incorporate detailed instructions or the necessary information into a memo for the customer's reference.
Here's how:
- Sign in to your QuickBooks Online account.
- Hover your mouse to Sales, then click on Invoices.
- Find the unpaid invoice that has not been sent to the customer yet.
- Go to the bottom part of the invoice to find the Note to Customer field and enter the required details there.
- Once done you can click on Review and send.
For more information, you can browse this link: Record invoice payments in QuickBooks Online.
Moreover, you can also use our Progress Invoicing feature to split estimates into multiple invoices for partial payments. For more information, visit this link: Set up and send progress invoices.
Feel free to reach out if you have any other concerns with managing your invoice in QBO. I'm always here to help you further.
