Hello there, @useralisa.
I'll provide some important details regarding the refund processing times.
When you issue a customer refund in QuickBooks, the processing time will depend on the customer's bank. Usually, your customer will receive the funds within 7 to 10 business days.
Meanwhile, we can verify if the funds were already deducted from your bank account and check the refund status for you. However, I'm unable to access your transaction details here in the Community since it's a public place. I'd recommend reaching out to our QuickBooks Support team to help you verify the refund status. Here's how to contact them:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us.
If you'd like a reference regarding the customer refund process, you can read more about it here.
Come back to this post and let me know how it goes, @useralisa. I'll be around to provide more assistance.
You may also want to view the status of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.
Wishing you all the best!
