Good evening, @moorsalone.
It's great to see you back in the Community. I can help you add your new CFO to Online Bill Pay.
Depending on if your CFO is going to be under the accountant or admin user section, here's some information you need to know:
Accountants:
Can use the Online Bill Pay feature on behalf of their clients if they are also invited as an admin user on the account. Each user will need to go through the sign-up process in order to use the service.
Admin Users:
Have the ability to use the Bill Pay feature. Each administrator needs to go through the identity verification process to use the service.
Details are provided in this guide that help you out: What is Online Bill Pay?
I hope this helps. Let me know how the steps goes. I want to ensure that this get taken care of as soon as possible. Bye for now!
