cancel
Showing results for 
Search instead for 
Did you mean: 
Jarm
Level 3

This issue is NOT SOLVED.  Please do not mark it as such!

2020Blinds
Level 1

Quick books has the ability to know state and provincial tax codes but for some reason this feature cant be enabled and disabled based on state laws?

Seems odd, losing this income actually is starting to push me to review other competitor programs that offer this features so prevent my bottom line from taking a beating. 3% of a 10% net profit is asking me to forfeit 30% of my income. I know some companies function on a smaller net income. 

Asking us to raise prices just increases the 3% fee QB gets witch leads me to believe this isn't so much about "not being able to do it" and more "maybe we dont want to do it" because you know the alternative is a few bucks more in your pocket if you force companies to raise prices to compensate. 

maybe what should be legal and not legal is the continued fees land based on all small business's out there.

NVSSC
Level 1

We have QB premier.  We have tried to add credit card processing fees as a line.  We use 3%.  The problem is it takes 3% of the previous line, not 3% of the total.  Is there a way to make it do 3% of the total?  

 

FYI, it is really inconvenient that QB doesn't have this as a feature on the bottom.  I get that it is illegal in some states, but it is legal in the majority of the US.  No, 3% doesn't sound like a lot but small businesses run on slim margins sometimes.  Every little bit helps.  Why should we pay for someone else's credit rewards and allow banks to make a lot of money off not doing anything to earn it.

Jarm
Level 3

@MaryAnn_E 

 

What do we have to do to get this fixed?!  It is down right insulting for you and other QB employees to keep telling us how to add lines to our invoices to compensate for your inferior product.  **News Flash** Your competitors have this as a standard feature!   

 

IT WOULD HELP IF YOU ACTUALLY READ THE ENTIRE THREAD BEFORE COMMENTING ON IT!   Let me give you an example of my problem......  I send out hundreds of invoices per month for services rendered.  A big portion of my customers pay with a check.  QBO works perfect for these customers.  HOWEVER, some of the customers want to pay with a credit card "some" months.  They don't tell me before the invoice goes out, so they send me a message asking if they can pay with a credit card (I don't have online payments checked on their recurring invoice template).  My response is, Yes, but I have to add a convenience fee to your invoice (and turn the online payment option on) and resend the invoice.  Intuit SHOULD HAVE THE OPTION to automatically add the % (total fee QBO is going to charge me) to the invoice.  PERIOD!  Why is this so hard?  Does the support team really not understand the problem?  Can someone please give us a real timeline as to when this option can be expected (its been over 2 years!) or at least tell us its not going to happen so we can switch to another company?!

APL
Level 3

@MaryAnn_E 
How many times do people have to tell QB this method is not practical! The point of having payment options is to let the costumer choose how they want to pay and they don’t always do the same thing month to month. So adding it in as a line item is NOT going to work nor do we feel like getting charged your inflated convenience fee for the convenience fee.

Do you QB employees understand this? The convenience fee needs to be added in after the costumer chooses to pay by credit card, you take your fee and deposit the full invoice amount into our linked account. What is so difficult about adding this little though extremely functional feature in? It is a matter of some basic programming.

I am with Jarm, please let us know if you are going to add this in or not, so we can plan on bringing our business elsewhere if not as it is a standard feature in many other accounting software programs I have been looking into lately.

NVSSC
Level 1

Thank you.  Worked perfectly

Grigory
Level 1

It does not allow to choose income account under processing fees, only expense accounts

justcallbenmail
Level 2

Because you need to post the fee paid as a debit to Bank Processing Fees expense account.  The instruction to create and use an income account is 100% inaccurate.

justcallbenmail
Level 2

.

AmyBivin
Moderator

Thank you all for your contributions to this thread. There have been a lot of questions and comments regarding this requested feature. We understand how important this is to you and we have been actively sharing your feedback with our internal teams. To close the loop on this thread, we are locking it from further comments and providing you with a final update.  
 
Unfortunately, at this time, we will not be offering this feature in QuickBooks Payments.
 
We understand this may impact your decision to continue with our service and respect that you have other choices. We encourage you to seek advice from a financial professional and hope that you are able to find the best solution for your business.
 
Thank you for your time and engagement.

View solution in original post

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us