How do I change template page size?

Max Sales · ‎March 03, 2021

Hello and thank you in advance.

I got a new computer and install my Quickbooks Enterprise Desktop edition on the new computer. I restored a backup copy of my company file. everything works fine, except.......

I had to print an invoice and the invoice is all messed up and tells me margins are outside the paper size. From looking at the template, it seems to be 4" x 6" in size, when on the other computer the page was 8 1/2" x 11" and displayed and printed perfectly.

I have run verify company file, I even rebuilt the company file. But the template is all messed up. How do I change the size of the template from 4 x 6 to 8 1/2 to 11? I am at a loss.

I even reopened the original company file on the old computer and the template displays and prints fine. It is just messed up on the new computer.

I also tried to print other reports like P&L, inventory, etc and got a message that says, "REPORT CAN'T FIT ON PRINTED PAGE." Then I click OK

and get this message:

Intuit PrinterLibrary

The report you are printing will be blank because there was no data to report on. Try adjusting the parameter of the report or changing or removing report filters.

I see data to print, there are no filters set. The report is just a P&L.

Seems everything is messed up.

Why would I not be able to print any reports and that invoice issue I mentioned above.

Any ideas?

Max Sales · ‎March 03, 2021

I was able to figure out the problem with the invoices. turned out my page setting was set to custom. But I can still not figure out why trying to print a report states:

I also tried to print other reports like P&L, inventory, etc and got a message that says, "REPORT CAN'T FIT ON PRINTED PAGE." Then I click OK

and get this message:

Intuit PrinterLibrary

The report you are printing will be blank because there was no data to report on. Try adjusting the parameter of the report or changing or removing report filters.

thanks

Rasa-LilaM · ‎March 03, 2021

Hello there, Max Sales.

I appreciate for sharing with us the steps you’ve performed to resolve the issue. Let’s run the QuickBooks PDF & Print Repair Tool. This utility can help resolve common printing errors.

To access the tool, download the QuickBooks Tool Hub. I’ll be your guide on how to perform the process.

Here’s how:

Close your QuickBooks.
Click here to download the most recent version of the QuickBooks Tool Hub (1.4.0.0).
Save the file where you can easily find it.
Then, open the QuickBooksToolHub.exe.
Follow the on-screen instructions to install it.
Once done, double-click the icon on your Windows desktop to open the tool.
In the QuickBooks Tool Hub page, click the Program Problems menu on the left.
Hit the QuickBooks PDF & Print Repair Tool button. It will take a minute for the utility to run.

Next, print any reports. If the issue persists, perform Solutions 2-4 in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

You can bookmark this guide for future reference. It provides an overview of how to fix any printing problems in QuickBooks: Resolve printing issues.

Don’t hesitate to let me know if you have any clarifications or questions. I’m more than happy to lend a helping hand. Have a great day ahead.

BGUS · ‎September 14, 2023

I had the exact same issue after upgrading from the QuickBooks Premier 2016 to 2021 desktop version. I found your post and followed the instruction. All the issues I had was solved instantly! Thank you so much for posting the solution. I did not even need to recreate all the templates.

SashaMC · ‎September 14, 2023

Hello BGUS,

Hearing that my colleague's post was beneficial is terrific news! If you have any questions, my team and I are here to help! Enjoy your day.

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How do I change template page size?