After using Desktop for 20 yrs. I switched to Online, ASSUMING it had at least the same features plus new ones. I have a machine shop. After Online got installed and migrated (1-2 hours on the phone) I was eager to ship the parts I had finished making while Online was migrating. I entered the SALES ORDER a month ago from my customer, there were 2 different part numbers, I just needed to ship one of them. After quite some time looking for my SALES ORDERS that shirly migrated. I called Customer Service thinking I was not looking in the right place for the SALES ORDERS and would the representative please help me find SALES ORDERS so I could invoice my customer. After another hour on the phone The representative in no uncertain terms told me that the Online version does not have SALES ORDERS!

I am stunned, what possible reason could there be for not including it? I was thinking it was just me until I started reading all of the posts. SALES ORDERS keeps everything in order! Some of my customers orders have 25 - 50 different part numbers, different quantities, different ship dates, etc, etc.

INTUIT PLEASE, PLEASE INCORPORATE SALES ORDERS ASAP!!

Anything less is a failure.

I am flabbergasted that QB Online does not use sales orders.  After YEARS of requests from users, not implementing a feature that is already available in QB Desktop is insane.

When is this going to be addressed?/?

I know the need for sales orders in your business. I'll guide you on how to vote for this feature and help you craft a workaround on what you can do about this, Catherine. 

Before a feature is implemented our engineers will do a feasibility study or test plan and will still consider many factors before this will be implemented. You can cast your vote on the QuickBooks Online Feature Requests. Please know the more votes a feature gets, the greater the chances of the implementation. 

On the other hand, if you're unable to find the request online, you can submit feedback instead. To do so, follow the steps outlined below:

1. Go to the Gear icon, then Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

In the meantime, you can follow the workaround given by my colleague @Rea_M which is to utilize the Estimate feature and convert it to an invoice or copy the data to the purchase order. 

Additionally, you can pull up customer or vendor reports so you can compare your income and expenses in QuickBooks. I've added this article for reference: Common Custom Reports in QuickBooks Online.

Let us know if you have any other questions about the sales order. The Community is always right here to assist with all your concerns. Have a great day ahead!

We are now approaching SIX years since the original query was posted. How long do you believe we should wait and send feedback before you think the users should give up and accept that you are not listening to feedback, and then move on to a different solution?

We are now approaching SIX years since the original query was posted. How long do you believe we should wait and send feedback before you think the users should give up and accept that you are not listening to feedback, and then move on to a different solution?

The only way to get sales orders is to move away from QB Online. They won't be adding them. If the company had been honest with everyone from the beginning it would have saved us all a lot of frustration.

Clearly after 6 years of scripted answers, they will not add this!

This is a very simple function to add, they would have done it by now.

They have revamped QBO numerous times in 6 six years since initiating a poll system to get this feature, I doubt anyone voted for the improvements they've added, QBO just did what is best for their business.

In any business it does not take that long to implement changes or provide a truthful answer.

They are probably in the process of updating the script. "Sorry we don't want to add this feature"

I'm going to say they won't ever add this because it will affect their revenue from third party apps.

Many third party apps have working sales order features that are integrated/sync into QBO.

Logically it is not worth QBO's effort since many third party apps have done it already.

They may even argue QBO is an accounting software not and ERP/MRP software.

As soon as they told they us they don't have this basic feature they recommended a few including, we chose ERplain.

ERplain manages all sales order related items (Purchase Order, backorder, inventory etc...)

QBO really now only manages the invoices, payments, and reports.

"The only way to get sales orders is to move away from QB Online. They won't be adding them. If the company had been honest with everyone from the beginning it would have saved us all a lot of frustration."