Welcome to the Community, @skeough.
I'm here to help you deactivate an account that is linked to a product or service in QuickBooks Online.
If products or services are associated with the account, you can modify the account they are linked to. Alternatively, you can deactivate the products and services that are linked to the account.
Follow the steps below if you choose to change the account the product or service is linked to.
- Go to Settings ⚙ and select Products and services.
- Find the item and select Edit.
- From the Income account▼ dropdown, choose the account you want to use.
Note: Can't see the account? Make sure the account's detail type is Sales of Product Income.
- Select Save and close.
For future reference, you can read this article and go to the bottom part to learn on how to reactivate an account: Make an account active again.
Don't hesitate to comment below if you have questions about deactivating an account in QuickBooks Online. I'm always here to help. Have a great day.
