I understand the urgency of this matter to you, @LLStephens. And as much as I want to help you, please know that even if the Community gives troubleshooting solutions and answers to specific concerns, there's some information that only the Green Dot can supply.
I'll guide you to the best way to contact the best support and be able to speak with one of their experts to help you get a bank statement showing your business name and bank account number. You may refer to this link: https://www.greendot.com/helpcenter/contact-us. You may scroll down to the bottom part of the article to see their contact information.
Moreover, reconciling your bank account every month will ensure it matches your bank statement. This way, your books will be balanced and accurate in particular ways.
If you have any additional QBO-related concerns, don't hesitate to post them here in the Community. We'll make every effort to address your concerns. Have a great day!
