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Level 2

How do I know which client paid me by credit card if Quickbooks/Stripe didn't automatically assign the payment to an invoice? Two payments in the last week...

 
4 Comments
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QuickBooks Team

How do I know which client paid me by credit card if Quickbooks/Stripe didn't automatically assign the payment to an invoice? Two payments in the last week...

Pleased to have you here, @callievg.

 

I’m here to help walk you through identifying the payee for each payment you’ve receive from your clients.

 

To review the complete details of the payments you’ve received, just log in to the Merchant Service Center page. You can search for any deposits or fees from there.

 

Here’s how:

  1. Sign in using your merchant account.
  2. Select Activity & Reports.
  3. Click Deposits.
  4. Filter and search the month you want to see.
  5. Choose View to open the statement or transactions list.

You can do the same with the payments made via Stripe, just log into your Stripe account and manually search for the deposit in there.

 

On the other hand, if you have connected the bank where your clients payments are deposited with QuickBooks, the payments will be downloaded automatically into your QuickBooks account. You can see it listed under “For Review“.

 

For these payments to be automatically applied, you can create a rule for it. You can also manually match your bank transactions with the invoice you’ve created in the system.

 

Here’s how:

  1. Go to Banking.
  2. Under For Review tab, click the transaction that has no payee information.
  3. Click the Find Match radio button.
  4. Filter the Match transactions field to easily find the checks you’ve created.
  5. Click Save.

In addition, to make sure your payments are recorded properly as sales, here’s is the workflow:

Step 1: Create an invoice


Step 2: Record a payment


Step 3: Deposit customer payments

 

That should do it! Let me know how it works on your end. I’m always here to help you with recording your clients payments. Have a great day!

Highlighted
Level 2

How do I know which client paid me by credit card if Quickbooks/Stripe didn't automatically assign the payment to an invoice? Two payments in the last week...

Thanks for that - I am trying to log into the merchant center but keep getting this: 

 

Highlighted
Level 2

How do I know which client paid me by credit card if Quickbooks/Stripe didn't automatically assign the payment to an invoice? Two payments in the last week...

Here's the problem in more detail - I connected my bank account to Quickbooks so payments are drawn into Quickbooks automatically. I activated the "Accept Credit Card Payments" on my invoices so people can pay me with credit cards. 

 

Normally when I get a credit card payment through the QuickBooks invoice, Quickbooks identifies the payee and allocates the payment to that payee as well as allocate the transaction costs to an expense account.

 

Lately, it has been happening more and more where that connection is broken - I receive a credit card payment through Quickbooks but it isn't allocated to the correct client and since my invoices are often for the same amount. I have no idea who made the payment. 

 

The only way I can figure it out is through the notification that Quickbooks sends to me when the payment is made - I get an email and a notification on my phone that company x paid me. I then allocate the payments that show in my account 2 or 3 days later to those companies and usually, it balances out. 

 

This week I got a notification that a company paid me $1250. When the money showed in my account, I wanted to allocate it to that invoice but, the invoice shows as paid. So now I have a dilemma. The invoice shows that it was paid a few days ago but the transaction still shows in "For Review" Strangely enough this is the one invoice where I am certain since this is the only invoice for $1250

 

How do I solve this?

 

Highlighted
QuickBooks Team

How do I know which client paid me by credit card if Quickbooks/Stripe didn't automatically assign the payment to an invoice? Two payments in the last week...

Hello there, @callievg.

 

Thank you for getting back to us here in the Community page.

 

The steps provided by our colleague @IamjuViel will be able to fix your concern, since you can't login to your merchant account, I suggest getting in touch with our Merchant Services team. Our Merchant support has the chance to pull up your account securely and will be able to investigate this further for you.

 

For the support's contact information:

 

  1. Go to: https://community.intuit.com/browse/payments-contact-us.
  2. Look for the support's contact details under QuickBooks Payments.

That would get you in touch with our Merchant support, feel free to drop by if you have any other concerns in the future. Wishing you the best!

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