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TasteOfGraze
Level 2

How do I process a stop payment on an invoice, that was later paid in full?

I had an invoice for $19, 637.15.  The customer paid it through QB to my checking account, and then disputed it by mistake.  A refund was made to the customer in that amount from my checking account  through QB.  A few days later, the customer paid via wire transfer, for $19,657.15.  I added a $20 wire transfer fee to invoice.  If I process the original return of the money as a refund, then I don't have an invoice with the total balance to post the wire transfer payment to, as it was all refunded except the $20 fee.  Should I refund from the invoice, and then create a new invoice to accept the second payment?  How do I process this?  Right now, I have the original payment posted to the invoice, but I have the refund and the second payment to me ($20 more) sitting in my bank feed unmatched. Thank you.
2 Comments 2
LieraMarie_A
QuickBooks Team

How do I process a stop payment on an invoice, that was later paid in full?

Hi there, @TasteOfGraze. I'm happy to guide you on how to handle your scenario.

 

For audit purposes, it's best to follow the actual money in and out transaction flow. This simplifies reconciling your accounts and keeps your books up to date. Hence, I recommend recording the refund and creating a new invoice to match the second payment. 

 

First, enter a refund receipt by following these instructions:

 

  1. Click + New, then Refund receipt.
    Capture.JPG
  2. Select the customer you want to refund from the Customer dropdown.
  3. Enter the details in the fields using the info from the original sale.
  4. Choose which payment method and account you wish to refund the customer from.
  5. Hit Save and close.

 

Then, create a new invoice and add the $20 wire transfer fee in the next line item. You'll need to create a new service item for the fee.

 

Here's how:

 

  1. Go to the Gear icon and then Products and services
  2. Select New and choose Service.
    Capture.JPG
  3. Give the fee a name.
  4. From the Category dropdown, select the category that best describes the fee.
  5. Fill out the rest of the fields as needed.
  6. When you're done, select Save and close.

 

After you've done that, create the invoice and add the fee

 

  1. Click + New, then Invoice.
  2. Fill out the invoice.
  3. In the next line item, select the fee item you created.
    Capture.JPG
  4. In the Message on invoice section, include a note about the fee. This is optional.
  5. Hit Save and close.

 

Finally, match them with the downloaded transactions in your bank feeds. 

 

Let me also share these additional articles in case you might need them in your future tasks:

 

 

Please let me know how these steps work out. We're open round the clock to make sure everything is sorted out. 

Jovychris_A
Moderator

How do I process a stop payment on an invoice, that was later paid in full?

Hi @Luna145.

 

I'm glad that my peer @LieraMarie_A's article indeed helps you out.

 

If you have other concerns, please don't hesitate to leave a comment. The Community is always here to help. Have a good one.

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