Thank you for reaching out to the Community. I'd gladly share some information and guidelines to help you reconcile a reversed transaction still showing up in your undeposited funds.
First, I recommend contacting your accountant to help you to help you account for this transaction. They are the best person to guide you in this and can provide you with the best options.
Next, you may be charged a fee for voids, returns, and refunds, depending on your pricing plan and transaction type. Credits to a customer's card after the batch closes will incur the same processing fees as the original transaction. However, void or canceled transactions before the batch closes will not incur the same processing fees.
Adding fees to invoices is possible, but QuickBooks Online doesn't have an automatic option to do so. Instead, you will need to include service fees manually when creating invoices. First, you have to create a service fee item. Here is how:
- Go to Settings ⚙ and select Products and Services.
- Press New, then choose Service.
- In the Name field, enter a name for the service.
- (Optional) From the Category ▼ dropdown, select the category that best describes the fee. Find out more about item categories.
- (Optional) Fill out the rest of the fields.
- Click Save and close.
For detailed information on the entire process, refer to this article: Manually add service fees to invoices in QuickBooks Online.
It's always a good idea to consult with your accountant for specific advice tailored to your business needs and circumstances to keep your books in shape.
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For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.
