It's good to see you here in the Community, @adamjandreau.
I've got your back on recording a return receipt from Home Depot/Lowes in QuickBooks Online (QBO).
You can record a vendor credit or a credit card credit to record the return receipt depending on how they refund it.
If the Home Depot/Lowes refunds through check or cash and not on your business credit card, you can enter a vendor credit to record the return. Here's how:
However, if you got a credit back on your business credit card, you can use credit card credit to enter the return. Let me guide you how.
I'm adding this article for more guidance: Enter a refund from a vendor.
You might also want to see all your vendor records to review the status of their transaction. You can go to the Expenses menu and Vendors. Then, select the specific vendor and go to the Transaction list.
Let me know how it goes, @adamjandreau. I want to make sure this is taken care of. I'll be standing by for your response.
Hi and thank you for your time and the information. Unfortunately I was unable to make the entry because I am using the app on an IPAD. I should have clarified. Is there a way to enter a return on the app? If not I can always log in online. Everything just works better on the app. TIA
Thanks for coming back to this thread, Adam.
If you want to process vendor credits, you need to login to the web browser. You can use your IPad's browser to access your QuickBooks account and follow the steps shared by my colleague Mark_R.
I'll be sharing some related links about processing vendor credits, expense management and other QBO tutorials:
Post here again if you have other concerns about vendor refunds or other program features. I'll be right here to help. Have a good day!