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vanessa-viera
Level 3

How do i record/chart a partial credit card refund that came from an order i placed to a vendor for inventory?

I placed an order with our vendor for items to stock our store. One item was out of stock and so they issued a credit card refund for that item and its showing up in our QB. How do i chart/record it?
3 Comments 3
Mark_R
QuickBooks Team

How do i record/chart a partial credit card refund that came from an order i placed to a vendor for inventory?

Hi there, @vanessa-viera.

 

You can create a Vendor Credit to the item that was out of stock and apply it to the bill payment. This way, it'll reduce the item selected from the vendor credit. Let me guide you through the process.

 

First off, let's create a vendor credit. Here's how:

 

  1. Click the + New button, then select Vendor credit.
  2. Select the vendor from the drop-down.
  3. From the Item details section, choose the item that was out of stock.
  4. Fill out the necessary information and click Save and close.1.PNG

Once done, open the bill payment and apply the vendor credit.

 

  1. From the Bill Payment page, put a checkmark to the paid bill.
  2. In the Credits section, select the Vendor Credit.
  3. Click Save and close.2.PNG

Then, deposit the amount refunded by your vendor.

 

I'm adding this article for more details: Enter a credit from a vendor.

 

Most importantly, I still recommend checking with your accountant for more guidance. He/she may add suggestions based on what's more suitable for your business and to your books.

 

Please leave a comment below if you have additional or other questions with QuickBooks. I'm always here to help. Have a great day ahead!

vanessa-viera
Level 3

How do i record/chart a partial credit card refund that came from an order i placed to a vendor for inventory?

Thank you Mark! I appreciate the detailed instructions but I think my plan won't allow it? I have simple start and everytime i click on "Vendor Credit" its asking me to upgrade? Is there a workaround?

Ashley H
QuickBooks Team

How do i record/chart a partial credit card refund that came from an order i placed to a vendor for inventory?

Good evening, @vanessa-viera.

 

As a workaround for a vendor credit, you can create a check transaction in QuickBooks Online. I recommend reaching out to your accountant for the best accounting advice, since they know more about your business and your bookkeeping needs. I've provided the steps below on how to create this transaction:

 

  1. Go to the +New button in the left-hand menu and select Check.
  2. Enter the necessary information.
  3. Hit Save and close.

 

If you have any additional questions or concerns, please don't hesitate and reach back out. I'm always here to lend a helping hand. Take care!

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