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stephanie-ddladv
Level 1

How do I remove a credit card from a customer (it's on the wrong customer)?

I was entering the credit card for customer 1 payments, but it somehow attached to customer 2 and has it saved as a form of payment, I can't find any way to remove the credit card from customer 2
Solved
Best answer 2 weeks ago

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stephanie-ddladv
Level 1

How do I remove a credit card from a customer (it's on the wrong customer)?

Thank you - I ended up in a chat with QBO help agent, and we had issues following the steps you mentioned, we had the additional steps of having to move open projects/transactions to the new customer 1, then merge and remove the 1.

In case anyone else has this problem, you can't merge if the customer with wrong CC info has a "sub-customer" which in our case was the projects. Those have to be re-assigned to the new customer, then refresh your screen (or sign-out, sign back in) then try merging again.

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2 Comments 2
CamelleT
QuickBooks Team

How do I remove a credit card from a customer (it's on the wrong customer)?

I'm here to ensure the credit card is attached to the right customer, stephanie.

 

Currently, it's not possible to delete your customer's credit card information. However, we can edit and replace it with a non-transacting number, which will overwrite the saved credit card info from customer 2. Here's how:

 

  1. Go to Customers & leads, then choose Customers.
  2. Select the customer name and hit Edit.
  3. Go to the Payments section. Then, select the credit card number under the Preferred payment method field.
  4. Click Add on the Credit Card information window.
  5. Change the Credit card number to a non-transacting test card number like 4111-1111-1111-1111.
  6. In the Expiration date, choose any date in the future and tap Save.

 

After doing so, you can now add the credit card to the appropriate customer.

 

Moreover, here's a helpful resource to guide you in recording partial payment for an invoice or recording payment for a single invoice: Record invoice payments in QuickBooks Online.

 

Come back and send a reply below if you have other concerns about managing your customer's credit card information. Take care!

stephanie-ddladv
Level 1

How do I remove a credit card from a customer (it's on the wrong customer)?

Thank you - I ended up in a chat with QBO help agent, and we had issues following the steps you mentioned, we had the additional steps of having to move open projects/transactions to the new customer 1, then merge and remove the 1.

In case anyone else has this problem, you can't merge if the customer with wrong CC info has a "sub-customer" which in our case was the projects. Those have to be re-assigned to the new customer, then refresh your screen (or sign-out, sign back in) then try merging again.

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