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Buy nowI can see that you want to remove the credit card payment option for your invoices, isa41-10.
There's full flexibility in selecting how you want to be paid by your customers that suits how your business operates. Allow me to give you the steps on how you can add or remove payment methods in your account.
Just in case you have more questions with regard to receiving customer payments, I would also like to share this article with you: QuickBooks Payments FAQ.
It provides links to topics such as enabling/disabling payment methods, customizing the payment experience for customers, transaction fees, and deposit timelines.
Feel free to reach out again if you need any clarification or additional help on anything payments-related. I'm always happy to guide on setting up and managing customer payments in QuickBooks Online.
We only offer the option to pay by ACH, and have the Credit Card option turned OFF. However, when customers who use Apple Pay receive their invoices, they are given the option to pay using Apple Pay. We do not authorize this, and there appears to be no way to turn it off. Please see attached screen shots of A) our account settings showing credit cards turned off, B) a sample invoice setting showing credit card setting turned off, and C) a view of that same invoice from the customer side, showing they are given the option to use Apple Pay once the Review and Pay link is followed in their email. Thank you.
If you've already done this process and the issue persists, I recommend contacting our live support team to examine this unusual behavior further, @Jbokhof.
They have all the necessary tools to pull up your account in a secure environment. They can perform a screen-sharing session to investigate this behavior further.
To reach them, follow the steps below:
For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.
If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.
Reaching out to our live support team can guide on setting up and managing customer payments in QuickBooks Online. If you have any further questions about invoices, please comment below.
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