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crystal-peterson
Level 1

How do I remove the email limitation? I have invoices that need to go out but only allowed to send a few emails per day. I utilize batching but still need to send more.

 
3 Comments 3
FateCandylaneT
QuickBooks Team

How do I remove the email limitation? I have invoices that need to go out but only allowed to send a few emails per day. I utilize batching but still need to send more.

Thanks for visiting the Community, @crystal. Let me share some insights about removing email limitations when sending invoices.

 

The ability to remove email limitations in QuickBooks Online (QBO) is currently unavailable. However, if you're using a QBO trial account, you can send your sales forms with a maximum of 100 emails.

 

That said, I'd suggest completing your QBO subscription to email more transactions like invoices. You can update your subscription status by following these steps:

 

  1. On the upper right corner, click the Settings icon.
  2. Select Account and Settings.
  3. Click Billing & Subscription on the left menu. 
  4. Update your subscription status.

 

Otherwise, if you're currently subscribed to QBO and still can't send more emails, I recommend reaching out to our Customer Care Team. Doing so can help you update your billing information since they have the necessary tools to pull up your account. 

 

I've also added our support hours so you can set an available time to reach them out.

 

Moreover, you can check out these helpful resources to help you personalize, print, and attach files when emailing multiple sales forms:

 

 

Feel free to get back to this post if you have any additional clarification with email limitations in QuickBooks Online. We'll be right here to assist you. Have a good one!

PeakAdvisers
Level 3

How do I remove the email limitation? I have invoices that need to go out but only allowed to send a few emails per day. I utilize batching but still need to send more.

I was promised this would get fixed three months ago and it has not.  Nor have I received any communication following that promise.  

 

GebelAlainaM
QuickBooks Team

How do I remove the email limitation? I have invoices that need to go out but only allowed to send a few emails per day. I utilize batching but still need to send more.

Thank you for getting in touch about this matter, PeakAdvisers. I understand the urgency and importance of getting this concern fixed. Let me share some details to clear things out for you.

 

 If you already send feedback to our product developers about this limitation, please know that we can't share an exact time frame for when this feature be available. Our product developers base this on the number of requests from customers like you. The more request they will get, the faster they can be implemented in future updates.

 

If you haven't shared feedback with them about the feature to send multiple emails without limitation in QuickBooks Online (QBO), you can refer to the steps below to post one. Please know that we appreciate your patience as we check this issue further.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Choose Feedback.
  3. Type a brief description of your product suggestion, and then click Next.
  4. Enter your email address.
  5. Then select Send Message.

 

To track the status of your submitted feedback, you can visit this article: QuickBooks Online Feature Requests.

 

I'll be adding these articles for future purposes:

 

 

Please post back if you have clarifications or any other QuickBooks-related concerns, especially with managing invoices. I'll be around. Take care always!

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