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I’m here to share a few details about voided invoice in QuickBooks Online, @6cookkids.
When you void an invoice, the transaction doesn’t affect your account balances or reports, but you always have a record of it.
Also, if an invoice is voided, it can only be recorded back by recreating it. You can use the Audit Log to figure out the exact information that was on the invoice. Let me show you how:
I’ve attached screenshots below for your reference.
After performing the steps above, you’re now ready to manually re-enter the invoice. For further details, please see this resource: How to create an invoice.
Then, learn how to receive and record the accounting for invoice payments. Here's an article you can use for your reference: Record invoice payments in QuickBooks Online.
That should get you back to business. Let me know if you have other questions about managing invoices in QuickBooks. I'll be around to always lend a hand. Wishing for you and your business continued success.
I’m here to share a few details about voided invoice in QuickBooks Online, @6cookkids.
When you void an invoice, the transaction doesn’t affect your account balances or reports, but you always have a record of it.
Also, if an invoice is voided, it can only be recorded back by recreating it. You can use the Audit Log to figure out the exact information that was on the invoice. Let me show you how:
I’ve attached screenshots below for your reference.
After performing the steps above, you’re now ready to manually re-enter the invoice. For further details, please see this resource: How to create an invoice.
Then, learn how to receive and record the accounting for invoice payments. Here's an article you can use for your reference: Record invoice payments in QuickBooks Online.
That should get you back to business. Let me know if you have other questions about managing invoices in QuickBooks. I'll be around to always lend a hand. Wishing for you and your business continued success.
Hi, @6cookkids.
Hope you’re doing great. I wanted to see how everything is going about the invoice concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
Thank you!!
If you know the amount it was originally for, just change the amounts not to be zero anymore and save it. Original answer at https://quickbooks.intuit.com/learn-support/en-za/manage-customers-and-income/all-the-void-does-is-c...
It's totally rediculous to not have a 'restore' option for voided invoices. For the love of go implement the feature, this is just plain stupid.
I completely understand your feelings about wanting the option to restore voided invoices, drydyr.
We always take our customers' feedback and suggestions into consideration when making improvements to our products or adding new features. This helps us understand how we can better meet users' needs and enhance their experience. Since this functionality is currently unavailable, I recommend sending your comments about it to our product engineers. Here's how:
For now, you can check the Audit Log and manually enter voided invoices.
Your patience and understanding are greatly appreciated as we strive to enhance our program, drydyr. Please remember that your satisfaction is our highest priority.
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