Welcome to the Community, shannon103.
Let me share some information on how to process a refund in QuickBooks Self-Employed.
You can access QuickBooks Payments to process a refund for a client. Please note that you can process the refund within six months from the date of the sale.
Here's how:
- Log in to your QuickBooks Payments account.
- From the Processing Tools drop-down, select Reverse a Transaction.
- Fill out the necessary fields and select Search.
- Choose the transaction(s) you want to refund, then Submit.
Refer to this article for additional details: Void or refund transactions in QuickBooks Payments.
In addition, I've added this article for your future reference that provides an overview of how to categorize transactions: Schedule C and expense categories in QuickBooks Solopreneur and QuickBooks Self-Employed.
If you have additional questions about processing refunds or other issues, post them in the comments. I'll be sure to lend a hand.