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Anonymous
Not applicable

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

 
18 Comments 18
JimCS
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

We had this same issue occur yesterday and haven’t figure it out yet! Pls share answer!

JenoP
QuickBooks Team

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

Hi all!

 

I logged in to my QuickBooks Online and I can still see the Transaction List tab beside Vendor Details. I also went to check our list of open alerts an I can't see anything related to this.

 

Let's use a different browser or switch to a private/incognito session before logging back in to QuickBooks. Then, follow these steps to access the Transaction List:

 

  1. Go to the Expenses menu and click Vendors.
  2. Click the name of the vendor and proceed to the Transaction List tab.

Let me know if you have follow-up questions. I'll get back here to help you further.

 

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Rosaura Fortunato
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

Hello, I have the same issue since friday, I tried to use a different browser and switch to a private/incognito session before logging back in to QuickBooks, But I still to have the same problem. 

 

Please need help, I don't know what to do. 

JCS1
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

My apologies. The method you describe is what I am saying is not available...

 

I have tried different web browsers. It seems to be Quick Books and a single user specific, our A/P person. Pretty limiting...

 

Help? Screenshot attached

JCS1
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

I'm sorry. What you describe as a work around is exactly what is not working.

I have attached a screenshot.

 

Seems to a QB and User issue, issue as I have tried other browsers with same user. My user does not have it, and my A/P person does have the issue.

 

Help?

laustin
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

We are having the same issue. We have not changed any user permissions and we have tried all web browsers and the desktop app. Called QuickBooks support but they could not resolve.

irenevaldez
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

We tried what you suggested and it didn't work.  Some of us can not see the transaction detail tab and some of us can see it.

platteau
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

I had the same issue last week on my browser but not on the desktop app. Today I am have the issue on the desktop app also. Tried resetting data but it didn't work.

Mark_R
QuickBooks Team

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

Hello there, @platteau,

 

Currently, we have an on-going issue where QuickBooks Online users can't see the Transaction List tab on the vendors' page. Rest assured that our product engineers are diligently working on a fix.

 

As a workaround, you can filter the expense transaction list by the vendors' name.

 

Here's how:

 

  1. From the left menu, click Expenses.
  2. On the Expense Transaction page, click the Filter drop-down.
  3. Under Payee, select the vendors' name.
  4. Click Apply.

Also, I recommend contacting our QuickBooks Customer Care so they can add your account to the list of affected users. This way, you'll receive an email regarding the issue once updates become available.

 

Thank you for your patience while we're working for a fix.

Anonymous
Not applicable

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

This didn't work for me. I am still not seeing the transaction tab.

RenjolynC
QuickBooks Team

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

Hello kb54.

 

Are you logged in as the master administrator? If so, we can try adding a dummy user using a different email address to see if you get the same issue.

 

Here's how:

  1. Click the Gear icon located in the upper right-hand corner.
  2. Under Your Company, click Manage Users.
  3. From the User tab, click the Add User button.
  4. Choose Company admin or Standard user with all access rights.
  5. Click Next.
  6. Enter the First and Last Name, then the email address.
  7. Click Save.

This will send an invite to the user's email. Once the invite is accepted, let's go to the Vendors page and click the vendor's name. Then, check if you see the Transaction List tab.

 

If you're still getting the same result, please contact us by following the steps provided by Mark_R

 

If you have other questions or concerns, please let us know. Thanks.

divadena
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

ugh, your "Help" team is not helpful, completely unaware of the problem, i had to show them your statement telling us to contact them!

 

JimCS
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

We tried deleting the effected user and after a period adding user back. Issue followed the newly set up user. Not quiet sure how/why that would occur. Must be different configurations/authorities have different parts using codes susceptible to something that occurred last week.

 

Needs resolved.

Alessandra_B
QuickBooks Team

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

Hey there, @JimCS.

 

There's still an ongoing investigation about users not being able to view their vendor transaction list.

 

If you haven't already tried the workaround, I suggest following the steps given by my colleague @Mark_R

 

Also, I recommend scheduling a callback with our QuickBooks Customer support. This way, they can add you to the list of affected users. Once done, you're on the list, you'll receive email updates on the progress of the investigation. Don't worry, our engineers are already in the process of fixing this as soon as possible to get you back to business.

 

They can also check on your account for other possible reason why you can't view your transactions. 

 

Here's how you can schedule a callback:

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Select Contact Us.

We appreciate your patience while we fix this ongoing issue. If you have other concerns, please leave a comment below. 

atl-k
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

I am in Quickbooks desktop and am having the same issue. I can see the Vendor List, and even a Transactions tab, but when I click on it, it takes me to every transaction of all vendors, not the transactions for the particular vendor I had highlighted. I use Quickbooks all the time with different clients and on different computers, but this one client's version of Quickbooks has this bug and it is driving me crazy.

JanyRoseB
QuickBooks Team

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

Thanks for joining this thread, @atl-k.

 

Allow me to step in and help resolve the vendor's transaction issue in QuickBooks Desktop. 

 

I've checked our investigation list to verify if there's an on-going issue about the vendor's transaction in QuickBooks, but we have no reports of any. To check if there's an empty or damaged information from the file, let's rebuild and verify your QuickBooks data. 

 

Here's how to rebuild the data: 

  1. At the top menu bar, click File.
  2. Select Utilities, and choose Rebuild Data.
  3. Click OK if you receive a prompt to backup your company file. Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor to move, Rebuild is still ongoing. Wait for it to complete.
  4. Click OK when you get the message Rebuild has completed and process the next troubleshooting steps.

To verify the data in QuickBooks, you can follow the steps in this article: Resolve data damage on your company file

 

Please let me know how it goes. I'll be around to help if you have additional questions about the vendor's transactions. Have a good one. 

atl-k
Level 1

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

@JanyRoseB, thanks for the response. I ran the utility to Rebuild data and to Verify data, as suggested. No errors were found and the problem was not corrected. Any other ideas? Not being able to view transactions of a particular vendor is very problematic. Thanks so much.

BettyJaneB
QuickBooks Team

How do you show the Vendor Transaction List tab? Expenses > Vendors > select a vendor, but it doesn't show transactions, only vendor details. Used to see transactions.

Thanks for keeping me updated about the steps that you've tried, @atl-k.

 

Allow me to provide some more steps to get this vendor's transaction sorted out so you can get back to business.

 

To better isolate this issue, let's go ahead and use the QuickBooks File Doctor tool. This is a good start of determining and fixing program-related issues in QuickBooks.

 

To do that, please refer to the outlines steps found in this link: QuickBooks File Doctor - Fix your Damaged Company File or Network. If running the file doctor doesn't make a difference, you may run the Run Reboot.bat procedure to help verify QuickBooks registration issues.

 

If the problem continues after trying these steps, I'd suggest getting in touch with our Customer Care Team. They have the ability to initiate a remote-viewing session to help check the main cause of the issue.

 

These resources should help you get back on track.

 

 

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Have a great week ahead!

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